Customer Service Supply Chain

PERCY M. MANSFIELD, III

**** ********* ***** • MIDLOTHIAN, VA 23113

804-***-**** • **************@*****.***

PROFESSIONAL SUMMARY

MBA and Six Sigma Master Black Belt with over 15 years of experience improving operations and

support services. Experienced in managing programs, projects, departments, and developing others.

Experienced managing employees as well as customer and supplier relationships.

EXPERIENCE

Dominion Resources Services – Richmond, VA 2008 – Present

M anager Six Sigma 2 008 – 2 010

S ix Sigma T raining Consultant 2 011 – P resent

R esponsible for developing employees into process improvement professionals

• Developed and delivered technical & leadership training to over 1,000 employees

• Provided ongoing mentoring and guidance for entire Belt community

• Managed individual projects focused on improving entire training cycle

• Managed individual projects within various business units

• Developed external programs on Change Management and “Sharing a Culture of

Excellence” and delivered to external commercial, municipal and university audiences

S torm Center R ole : Team Lead, Contractor Processing & Staging Center

R esponsible for managing C CR Contractor Processing d uring major storm events

• Managed daily operations, including resources, logistics and scheduling

• Coordinated crew movement with System Storm Center and local offices

• Coordinated feeding of crews throughout restoration efforts

• Maintained safe and accident free environment through all events

• Improved processes to streamline Contractor Processing

Earth Tech, A Tyco International Company – Richmond, VA 2006 - 2008

M anager O perational Excellence

R esponsible for form ing a nd manag ing S ix Sigma and Strategic Sourcing groups

• Developed and implemented strategy with executive management

• Managed team of Sourcing Analysts and Green Belts

• Delivered over $11 Million in EBIT and Cash Flow improvements

• Trained candidates on Six Sigma and Lean methodologies

• Coordinated corporate Operational Excellence metrics across all operating divisions

• Managed vendor relationships for Travel and Fleet programs

• Managed vendor relationships for Travel Card and Purchasing Card programs

• Planned and Coordinated company-wide due diligence efforts for divestiture

http://www.linkedin.com/in/percymansfield/

PERCY M. MANSFIELD, III

2561 SWANHURST DRIVE • MIDLOTHIAN, VA 23113

804-***-**** • **************@*****.***

Dominion Resources Services – Richmond, VA 1998 – 2006

S ix Sigma Black Belt

R esponsible for managing individual Black Belt projects

• Improved processes in Supply Chain, Accounts Payable and Human Resources

• Provided over $2 Million in EBIT and Cash Flow improvements

• Coordinated team of Blue Belts through project selection and execution

• Nominated for Dominion’s Six Sigma “Project of the Year”

S trategic Sourcing Specialist

R esponsible for managing individual projects and developing processes

• Developed Supply Chain processes, metrics and tools

• Managed eCommerce and automation implementations with multiple suppliers

• Provided business process, technical and analytical training to Supply Chain personnel

• Coordinated annual company-wide United Way campaigns for 2001 & 2002

N uclear Procurement Engineer

R esponsible for engineering evaluations and developing processes & metrics

• Performed engineering evaluations of materials to be purchased in support of operations

• Developed and Implemented SAP Quality Management Module and supporting processes

• Provided process, technical and regulatory training

• Established performance metrics for the Nuclear Materials organization

Siemens Automotive – Newport News, VA 1997 – 1998

S upervisor, Receiving Inspection & S upplier Quality Engineer

R esponsible for keeping production lines running with quality material

• Supervised Receiving Inspection Lab and team of Quality Inspectors

• Managed over 150 suppliers for daily production and quality issues

• Coordinated daily production priorities with plant management

• Led process improvement teams within plant and with suppliers

• Led audit teams as a Certified QS9000 Internal Auditor

Face Construction Technologies – Norfolk, VA 1995 – 1996

E ngineering Technician

R esponsible for peer group of Technicians to provide customer service

• Coordinated work schedules for team of Engineering Technicians

• Developed and implemented testing for new prototype models

• Assembled and repaired precision measurement equipment

• Designed product hardware and software enhancements

• Provided customer support for product issues

Virginia Power – Surry, VA 1994 – 1995

http://www.linkedin.com/in/percymansfield/

PERCY M. MANSFIELD, III

2561 SWANHURST DRIVE • MIDLOTHIAN, VA 23113

804-***-**** • **************@*****.***

M echanical E ngineering C o - Op – P rocurement Engineering

R esponsible for engineering evaluations and validation of plant equipment

• Performed engineering evaluations of materials to be purchased in support of operations

• Managed cleanup projects for relevant databases to ensure proper quality documentation

EDUCATION

M aster of Business Administration

VIRGINIA COMMONWEALTH UNIVERSITY, RICHMOND VA

B achelor of Science in M echanical Engineering

OLD DOMINION UNIVERSITY, NORFOLK VA

http://www.linkedin.com/in/percymansfield/

Contact this candidate