Manager Testing

ANCA MATEI

*** ******** ***., ***********, ** L*R 3P2

Ph: 416-***-****, email: ************@*****.***

HIGHLIGHTS:

• Experienced in implementing QA processes, leading multiple projects with multi-site & multi-cultural teams

• Extensive knowledge and experience in managing large projects/programs involving onshore-offshore

delivery model

Experienced in creating test strategy, test plans, test cases, problem reports, metrics.

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• Expert knowledge in different types of testing: UAT, Integration testing, Functional, System/end-to-end,

sanity, regression testing and performance testing

• Strong experience in Software Quality Assurance process through the Software Development Life Cycle.

Strong experience in Project Management.

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Experienced in web testing and stand-alone applications, black box testing (PC and MAC), experienced in

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packaged based testing and custom development testing

TECHNICAL SKILLS:

• Testing Software: HP QC, Rational Clearquest/Clearcase, Rational Team Concert, QA Director, QA Run,

Remedy, Rally.

• Technologies: Windows SharePoint, BizTalk, Microsoft XML Core Services (MSXML), Microsoft Commerce

Server2000, MS IIS, HTML, TCP/IP, JavaScript, .NET, J2EE, Lotus Notes, Curam.

Operating systems: Windows XP, Windows NT 4.0, Windows 95/98/2000/XP, DOS 6.2, Unix.

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• Databases: SQL Sever2000, Oracle, MS Access, Lotus Notes

Exposure to: C++, Visual C++, VB, Java, ASP, ASP.NET, xml, Siebel, CRM

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Productivity software: MS Project, MS Visio, MS Office

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WORK EXPERIENCE:

10/2012- Present: Program QA Manager RBC Financial Group, Toronto

Project: Data Center Migration Program

Applications/Systems: eMPIR, DDM, ATM, OLB, OLMS, RBIS, SRF, BCRMS, CASPER, etc…

Technology: Windows, Unix, Solaris, Web Portal, MQ, DB2, etc…

• Program QA manager for Retail Banking, Wealth Management, Payments and Trade, Telecom,

Technical Support & Operations, Enterprise International Applications and Distributed Systems

• Create and distribute Master Test Plan / Test Strategy

• Strategize, define and socialize Program level PIV process throughout the migration schedule

• Review and signoff Pre-Migration Instance, Application and Shared Service Instruction Sets

• Review and signoff Post Implementation Verification Test cases

• Coordinate all aspects of PIV from draft to execution on the migration weekend

• Align and fit QA activities within the Migration Execution hour by hour plan

• Liaison between the Program and Application teams to ensure all testing requirements are satisfied

12/2011- 10/2012: Sr. Testing Manager Ministry of Community and Social Services/IBM, Toronto

Project: Social Services Solutions Modernization Project. Environment: Curam, HP QC, Sharepoint

Onsite team: 3 leads, 8 testers

Offsite team: 3 leads, 36 testers

• Acted as a subject matter expert for testing

• Providing advice and leadership for the testing program

• Implemented and the onshore/offshore testing model

• Implemented testing processes for the onshore and offshore team

• Provided testing SME across all areas

• Coaching onsite leads and onsite testing team on system testing

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• Presented best testing practices to all levels of the organization (testing teams, sr. management)

• Developed Master test plan and System test plans for different iterations

• Provided Hp QC training sessions for the onsite/offshore testing teams, change management team, and

business teams

• Reviewing and signing off on all testing documentation (test matrix, test scenarios, test cases, test strategy,

test plan).

• Coordinate the testing efforts for system testing, regression testing, integration testing.

• Coaching and managing onsite/offsite testers work throughout the test plan, test cases development and test

execution to ensure testing is on time.

• Led and guided the change management team to assist with testing

• Estimation and prioritization of work, work assignments, resource planning.

09/2011-12/2011: Testing Manager TD Securities, Toronto, ON

• Leading a testing team through all QA phases.

• Managing the testing team’s work throughout the test plan, test cases development and test execution to

ensure testing is on time and accurate.

• Reviewing and signing off on all testing documentation (test matrix, test cases, test strategy, test plan).

• Coordinate the testing efforts for system testing, regression testing, UAT

• Managing the UAT effort (60+ testers).

• Coaching and managing testers work throughout test plan, test cases development and test execution to

ensure testing is on time.

• Estimation and prioritization of work, work assignments, resource planning.

• Working closely with the development and BA teams on prioritization of defects and clarifying the

requirements.

• Providing status reports to management on a regular basis.

04/2010- 08/2011: Testing Manager Workplace Safety and Insurance Board/IBM, Toronto, ON

Environment: Curam, Rational Team Concert, HP QC

• Leading an offshore team of testers through all QA phases.

• Managing the testing team’s work throughout the test plan, test cases development and test execution to

ensure testing is on time and accurate.

• Reviewing and signing off on all testing documentation (test matrix, test cases, test strategy, test plan).

• Coordinate the testing efforts for system testing, regression testing, integration testing.

• Coaching and managing testers work throughout test plan, test cases development and test execution to

ensure testing is on time.

• Estimation and prioritization of work, work assignments, resource planning.

• Working closely with the development and BA teams on prioritization of defects and clarifying of the

requirements.

• Providing status reports to management on a regular basis.

• Managing the defects resolution on both IBM’s and client’s side.

• Providing regular updates to the client.

08/2009- 03/2010: QA Manager Buchanan Technologies Inc., Toronto, ON

Client: MyTrak Health System. Environments: Sharepoint, .Net, CRM. Agile Technology environment

• Acted as a QA/Testing Project Manager for all projects (developed schedule, project plan, identified risks and

mitigation plan, release/implementation process, cost analysis, project plans)

• Established the QA methodology (test strategy, test plans, test scenarios and test cases) and QA best

practices to support testing

• Worked closely with the vendors to ensure the system works as required

• Coordinated the testing effort for system testing, regression testing, integration testing

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• Signed off on all testing documentation for all projects (test scenarios, test cases, test strategy, test plan)

• Estimation and prioritization of work, work assignments, resource planning.

• Provided status reports to upper management on a regular basis.

03/2009-07/2009: QA Manager CapGemini, Toronto, ON

Client: Loblaws. Warehouse Management System

Led the testing effort for the WMS project, part of the Loblaw SC2010 multi-year strategy

• Led the offshore testing team (10+ testers) through all the QA phases; managed testing team’s work

throughout the test plan, test cases development and test execution to ensure testing is on time

• Reviewed and signed off on all testing documentation (test scenarios, test cases, test strategy, test plan)

• Coordinated the testing efforts for system testing

• Provided regular status updates during testing

07/2006- 03/2009: QA Manager PricewaterhouseCoopers LLP, Toronto, ON

Established the testing department, led the testing efforts on a million dollar financial project, led different other

projects as required. Environments: .Net, Sharepoint, Biztalk, CRM, J2EE, Lotus Notes

• Set up the testing department, established the testing methodology (test strategy, test plan, scenarios,

cases) to support testing

• Led different projects within the firm (ie. $11million project, CRM projects, upgrades and different other

projects)

• QA Manager for all projects (developed schedule, project plan, identify risks/issues and mitigation plan,

release/implementation process, cost analysis, project plans)

• Coordinating the testing efforts for UAT with over 50 resources and for system testing and interface testing

with 25+ resources

• Develop, maintain and build relationships with stakeholders

• Hiring and managing resources, leading a team of 15 testers or more depending on the size of the project

• Leading QA for a number of projects concurrently

• Determine all testing environment requirements and tools (including automation tools)

• Signing off on all testing documentation for each project (test scenarios, test cases, strategy, plan)

• Estimation and prioritization of work, work assignments, resource planning.

• Develop schedule, project plan, identify risks and mitigation plan.

• Provided status reports to upper management on a regular basis.

• Worked closely with IT and business teams to plan testing approach, cycles and strategies

• Managed testers work throughout test plan, test cases development and test execution to ensure testing is

on time and on budget

• Measured and monitored progress during each test cycle to ensure that the application is tested, validated,

and that it meets or exceeds expectations.

2004 - 2006: QA Lead Accenture, Toronto, ON

Projects/Clients: UCCNet- HP, KAM Portal- HP, OLIS- Ontario Ministry of Health

Led onshore/offshore QA teams on different projects (Ontario Ministry of Health, HP, WalMart, Staples, Best Buy,).

Environments: .Net, Sharepoint, Biztalk, J2EE, Java, Oracle, SQL, Query Analyzer, Siebel-CRM, TestDirector,

Mercury QTP.

Led offshore/onshore team of testers (15+) in multiple projects

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Hired new testers, doing performance reviews, following their development all the way

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• Worked with the offshore/onshore development team in prioritizing issues

• Worked closely with the application and technical architecture teams to plan testing cycle (assembly,

product, performance, integration, system, user acceptance tests).

• Determined all testing environment requirements and tools.

Coordinated the testing efforts for system testing and UAT.

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• Provided regular status updates during testing.

• Developed test cases/scripts, writing detailed defect reports, keeping track of the reported defects and

assigning them to the developers.

• Managed testers work throughout test plan development and test execution to ensure that testing is on time

• Measured and monitoring progress during each test cycle to ensure that the application is tested, validated,

and that it meets or exceeds expectations.

• Set up check point meetings during testing, following up with the developers on issues and following up with

the testers during all phases of testing.

2002-2004: QA Lead Inquiry Management Systems, Toronto, ON

Established the QA department

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• Established, and maintained SQA standards, processes, procedures.

• Hired new testers and trained them in the company's QA standards

Performance reviews for the testing team

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• Worked with the development team, and product management to ensure the requirements and design are

translated into efficient test case design and implementation.

• Coordinated test planning with cross-functional teams, performed quality tests and follow-up on defects.

• Executed test plans on staging and development platforms, investigating and reporting defects to

development team and reporting testing status to management

• Provided training and assistance to junior QA team members, as well as staff for whom QA was not a

primary job function.

• Made recommendations to improve product reliability, performance, quality assurance best practices and

processes.

• Provided leadership to engineering and development team in all areas of SQA processes.

2002: QA Engineer ATI Technology Inc., Thornhill, ON

• Set up test environments.

System configuration and management (all MS OSs), design and implementation of test cases.

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Performed system testing, load testing, performance testing, smoke tests, and regression tests.

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• Detailed test reports with accurate correlation to all identified test escapes that have been entered into the

problem reporting system.

• Design and execution of specific test plans and test cases.

2001 - 2002: QA Engineer Visual Insights Inc., Toronto, ON

Involved in testing web-based data visualization software for eCommerce and content delivery websites, developed

using Visual C++, SQL Server2000, Microsoft Commerce Server2000, Java.

Tested the application from the design stage until the final release to the client.

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Developed test plans covering main functions of the application.

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Based on the approved test plan developed detailed test cases, acceptance checklists.

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• Performed ad hoc, functional, GUI testing, user acceptance testing, regression and system tests during

different stages of the application development.

• Developed detailed bug reports, logged them into bug tracking database and monitored their progress;

performed bug fix verification.

• Interfaced extensively with developers and project managers to assess testing needs.

1999-2001: QA Engineer Concord Elevators Inc., Toronto, ON

Tested the Web Site, the implementation of an Internet storefront (order line) with purchasing capability.

• Assisted in investigating & choosing testing tools to automate the testing process.

ANCA MATEI

Ph: 416-***-****

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Module and system integration testing.

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• Performed navigation tests, black box tests, connectivity tests.

1997-1999: QA/Web Tester Rambridge Inc., Calgary, AB

• Defined test goals, creating test plans and designing test cases.

Performed navigation testing, connectivity testing.

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Performed functional, black box testing, GUI testing, and regression testing.

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• Responsible for checking accuracy, format, and technical requirements/standards for file management and

data back-up.

EDUCATION:

Project Management Course, Accenture

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Winrunner Quick Test Pro, Accenture

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• Team Lead course, Accenture

Software/Web Testing Course, E-Publications Inc., WA

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M.Sc. Degree in Engineering, Technical University of Cluj-Napoca, Romania

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References available upon request

Contact this candidate