Sales Customer Service

Michael Coffey

*** ******** **** . ********, ** 60103

Phone: 630-***-**** . Email: ****.*.******@*****.***

Senior Buyer

Sales . Operations . Supply Chain & Procurement

Versatile, take-charge Sales Manager with 20 years in the metal working

industry having complementary experience in marketing, customer service,

procurement, and manufacturing Operations. Industries served include: Fluid

Power, Aerospace, Medical, Dental, Defense, and Automotive. Fluent Spanish.

. Drives sales from new and existing accounts with top decision makers

by leveraging expert product knowledge and broad understanding of

blueprints and their specifications, customers, markets, and product

applications.

. Expert at lead generation, conflict resolution, and closing major

business deals.

. Leverages experience with ERP, MRP, CRM software, just-in-time (JIT),

and Lean manufacturing.

. Develops new sources for products and services that consistently

enhance quality while lowering finished product costs.

. Consistently enhances efficiency in operations by analyzing existing

processes, implementing improvements, light engineering to enhance

customer and company profitability through extensive knowledge of

metals and finishing treatments, and promoting excellent employee

relations.

. Successfully ran L.D. Redmer for four months during temporary absence

of Vice President (medical leave). Resolved HR issues, redesigned

processes that eliminated purchase-order confusion, and single-

handedly increased sales.

CORE COMPETENCIES

New Business Development Post-sale Support Cost Reduction

Product Pricing Referrals / Prospecting Operations

Cold Calling & Lead Inventory Control Light Engineering

Generation Outsourcing AP / AR

Customer Service Purchasing Cost/Benefit Analysis

Contract Negotiations CRM Software Cost Cutting

including Government (Salesforce.com)

PROFESSIONAL EXPERIENCE

Banner Service Corporation, Carol Stream, Il 5-2012/6-2013

Provider of metal bars ground for: tight tolerance, good finish, and

straightness. Bars are used for machining of parts used in: aerospace,

medical, and industrial applications. Approximately $70 million annual

sales and 130 employees located in 3 locations.

Product Manager - Machined Parts

Design and implement marketing plan for Regional Sales Managers to solicit

Machined Parts Opportunities from Existing Bar Customers and Develop

Additional New Parts Opportunities.

Selected Highlights for 2012-2013

. Successfully recruited qualified vendors to handle the machining of

Parts' Division orders. This includes: cold saw machine shops, swiss

CNC machine shops, other machine shops with lathes, piece-part

grinders, and numerous plating vendors.

. Completed 3 different customer Powerpoint handouts to illustrate the

advantages of having Banner Service provide material and complete

machined parts. Also created a Parts tutorial to help Regional Sales

Managers to better understand the size and scope of the market for

parts to target.

. Completed $1 million in Part sales from customers found in 1st year.

. Qualified more than 50 Prospects for raw material sales worth more

than $15 million in sales. New Bar Accounts are contributing to $1-2

MM in 2013 or greater.

. Became Certified AS9100C internal auditor in 2012.

Prince Industries, Carol Stream, IL 3-2010/5-2012

Produces high-tolerance precision machined parts fabricated parts, and

hydraulic valves for aerospace, automotive, medical, fluid control, and

electronic sectors. Approximately $20 million annual sales and 200

employees.

Account Manager

Promote customer satisfaction through timely delivery of product.

Negotiate pricing, set parameters of contracts, and promote good will by

increasing sales.

Selected Highlights for 2010-2011

. Successfully negotiated several customer shipments of product for 2-3

year old expired contracts worth $200,000 for several different

customers.

. Clarified pricing policies resulting in increased shipments and

sales.

. Turned around a $500K account and increased sales to $750K annually

. QP Hydraulics Division on-time delivery raised from 45% on-time

delivery to over 90% by correcting component counts and fixing the

build schedule.

L.D. REDMER SCREW PRODUCTS, BENSENVILLE, IL 5-1993/9-2009

Produces high-tolerance precision machined parts for aerospace, military,

medical, fluid control, and electronic sectors. Approximately $4 million

annual sales and 55 employees.

Assistant Vice President

Initially Hired for outside sales and - during subsequent 16 years - took

charge of additional functions including sales, collections, purchasing,

customer service, and special projects. Actively involved with all major

decisions including acquisition of three companies.

Selected Highlights for 1993-2009

. Grew 50% of total company sales ($2 million annually) via cold calls,

networking, and collaboration with 150 existing customers.

. Starting with one cold call, grew account to $1 million annually.

. Opened a new account via a buyer that contacted me 6 years later from

previous position at existing customer. Started at $150K annually and

growing.

. Purchasing: reduced raw-material inventory by 30%, cut outside service

costs by 25% by qualifying new vendors.

. Implemented Electronic Invoicing System that cut mailing costs 50%.

. Drove new business with existing accounts in China. Used language

skills to win new business in Costa Rica and Mexico.

Planner/Buyer

Oversaw procurement for $20K monthly purchases of raw materials used in

machining of components. Purchased rod material for plastic, steel,

copper alloy, and aluminum. Reduced material purchases by 30% after

taking over purchasing role.

. Achieved best price - based on a minimum weight - by consolidating

like material from several different work orders. Used 13 years'

experience to gauge suitability of existing inventory before ordering

new materials.

. Continually evaluated performance of metal-service centers regarding

price, terms, quality, and delivery.

. Sold surplus material - sometimes double the book value - during price

spikes for raw material. Surplus material accumulated over 35 years

and was sold in stages: copper alloys (2005), stainless steel (2006),

and aluminum and steel alloys (2008)

. Selected qualified vendors based on price, quality, and delivery in a

close geographical area to the factory if possible in order to

eliminate wasteful shipping charges.

. Successfully negotiated major sales contract with 200 plus machined

parts worth $250,000 annually and growing. Sourced all raw material,

outside services, and plating. Coordinated all scheduling of

machining, delivery dates, PPAP submission, and individual piece part

pricing.

Outside Sales, New Business Development, and Marketing

Successfully increased sales in down economy. Leveraged long-term

goodwill of customer base into positive referrals that led to new

accounts.

. Successfully prospected and closed sales from new accounts: $780K in

2006; $950K in 2007; and $995K in 2008.

. Reinvigorated neglected accounts. Used Spanish skills to win business

in Latin America. Persistently networked with vendors and existing

customers.

. Managed sales and account transitions from acquired companies:

Rockford Hardware (2000), Tanko Screw (2001), and Absolute Precision

(2003).

. individual piece part pricing.

Inside Sales/Customer Service

Acted as point person for all customer interaction and follow up.

Evaluated customer-furnished prints, gathered requirements from

customers, and presented options. Decided what type of material to use,

based on particular application. Sent quotations to customers with

pricing, estimated delivery, and charges for special tooling. Followed-up

with in-house buyer to assess competitiveness of quote and status of

project. Coordinated with factory supervisor.

Collections

Negotiated terms of payment with customers in both Spanish and English to

ensure payment of no less than 60 days. Worked out payment plans with

overdue accounts; verified credit refs of new clients; and achieved

better payment terms than the industry standard (60 days).

Human Resources

Took charge of sensitive personnel issues in a frank, open, and

respectful manner. Typically offered several solutions to a problem and

achieved the best possible outcome via compromise. Resolved disputes

between department heads. Integrated personnel from acquired companies

into L.D. Redmer operations and sales.

EDUCATION

B.S., Indiana University, Bloomington, IN

Dual degrees: B.S. in Political Science and B.A. in Spanish

Fluent in Spanish . Extensive travel throughout Mexico

A.A.S., Elgin Community College, Elgin, IL, Computer Science

Dale Carnegie Course on Human Relations completed 2011

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