Customer Service Manager
Resume:
Wilson Pacheco
Bronx, NY 10467
(H) 646-***-****
Email: **********@*****.***
CAREER PROFILE
A Human Resource/Payroll Professional with over 10 years of experience
delivering results key business experience in diverse industries with
Global reach. Teamed and helped in the implementation of various
HR/Payroll programs/softwares such as PeopleSoft and Kronos (time and
attendance/overtime track keeping module).
CIBC World Markets Corp - Consultant 07/12
- present
US Payroll/Benefits Consultant
Systems support for the day-to-day operations of an Investment
bank Payroll Department
Backup to the Payroll Manager, including:
. Daily funding-set up wires on daily bases to cover medical,
dental and FSA claims via Lotus Notes system.
. Payroll funding-set up wires to cover all payroll accounts
(total of 8 accts), plus garnishments, Health Savings
Accounts
. Process 3rd party benefit payments
. Reconciliation of 401K amounts with Vanguard each pay
period and process wires to Vanguard (vendor).
. Handle all LTD, LOA items between employees and vendors
. Handle all employee verifications, out of normal request.
. Handle Canadian Social Group Retirees Subsidies
. Process daily accounting entries to record wires and all
payroll semi-monthly related items.
. Assist in reconciliation of quarterly tax reporting to
Federal, State and Local government agencies
. Assist on Year-End processes, such as testing of W-2
printing, total balancing and updating test cases
. Assist with 401K related projects, such as quarterly
auditing reporting, discrimination testing, 401K 1% and
401K True-Up reconciliations
. Assist on all outside audits, such as Workers Comp, New
York State and E&Y
. Process clearing entries on to GLM for monthly
reconciliations
. Assist on all incoming projects, such as corporate tax
filings and organization census reporting.
Hewlett Packard US HR Services
08/08 - 6/12
HR Operations Advisor II
Payroll outsource from EDS to Hewlett Packard (HP) in August
2008
Aligned to HR Operations Advisor role within new organization to
keep supporting CIBC business.
EDS Business Process Management/HR Support Services
06/01 - 08/08
HRIS-Payroll Business Analyst/Specialist
Payroll outsourced from CIBC World Markets to EDS in June 2001.
Aligned to Payroll Specialist role within new organization
supporting CIBC business.
Functional analyst on upgrade team from PeopleSoft 7.51
to 8.3 2003.
Other responsibilities:
. Helped in the applying and testing of PeopleSoft tax updates,
Payroll production support, including Year-End Processes.
. Identified/Trouble shooting, running payroll operations
processes.
. Participated on the transition team converting the payroll
operations to Canadian support 2004.
CIBC World Markets Corp
05/97 - 6/01
HRIS Business Analyst/Production Support Specialist
Operations Responsibilities:
. Systems support for the day-to-day operations of an
Investment bank Payroll Department with over 4500 employees
on the PeopleSoft system.
. Managed the Payroll distribution process for over 4500
employees in over 25 locations.
. Implemented department procedures and controls on Payroll
report distribution and system input/output processes.
. Liaison with in-house technical support and PS customer
support for PS HRMS systems related problem solving.
. Analyzed verification and processing of employee employment
verifications & garnishments.
. Coordinated Annual Process Calendar, Quarterly and year-end
adjustment runs, while adhering to Account Payable Cutoff
schedules.
. Prepared PS on line checks, manual checks and garnishments
set up process.
. Backup to the Payroll Manager, supervising a staff of 7 HRS
(HR/Payroll) coordinators.
. Created general PeopleSoft Query reports, and distributed
data entry information reports to all Human Resource
Personnel accordingly.
Wilson Pacheco
Page 2
Email: **********@*****.***
System/ Project Responsibilities:
. Supported Production system for HR & Payroll PeopleSoft
Processes including: Creation of Pay sheets, Calculation of
Payroll, investigation of error message & fixes, Payroll
confirmation processes tax and Benefit reports, and Year End
Payroll Processing.
. Assisted with multiple upgrades & testing for PeopleSoft
conversions from Version 5.0 through Version 7.51 (1997
through 1999).
. Analyzed and tested PS delivered tax updates and delivered
fixes.
. Assisted with US integration of employee population to a
Lotus Notes database for a Time and Attendance system (1998).
. Team member to streamline operations & effective workflow
processes for the newly integrated HR services department.
PolyGram Holding Inc. - New York
06/86 - 05/97
Payroll Assistant
. Use of ADP IPP payroll software for approximately 1400
employees.
. Bi-weekly and weekly payrolls for 8 company codes in multiple
states.
. Processed New Hires/ Terminations/ Disability/ Salary
Adjustments/ Transfers and Tax exemption updates.
. Processed Annual Company Rate Increases.
. Processed Garnish, Levy, Child Support and Agency invoices.
. Reconciliation of all Payroll processes to ADP Register/
Reports.
. Verification of Present / past employment / Wage and Mortgages.
. Liaison between Payroll Department and Human Resources
Department.
. Constantly communicational with Administrators / Employees
throughout all Departments.
. Assisted with the Conversion to ADP, Client Server Systems
application, 1996/97.
New York Life Insurance Comp. - New York
03/82 - 06/86
Compensation Clerk
. Data input and update the Policyholders incl; records, address
changes, beneficiary changes.
. Mail correspondence for Policyholder changes.
. Customer Service.
Education High School Graduated - Morris High School
PeopleSoft: Intro to HR, Intro to Benefits, Payroll I, Advance
Payroll, Year-end class 97-99, Query. Version 7, 7.5 and 8.3
Delta training.
Technical PeopleSoft 6, 7, 7.5, & 8.3 (HRMS, HR & Payroll applications),
PeopleSoft query,
ADP IPP system, Lotus Notes, FTPro, Microsoft Office 2000
(Excel / Word)
Professional Mr. Julio Espaillat - AA General Service Office - 212-870-
3021
References: Mr. Fred Goris - City University of NY - 646-***-****
Mr. Donald Goss - Verizon Communications - 908-***-****
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