Manager Human Resources

• Assist in the management of all Food and Beverage operations to include, but not limited to, guest services, food and beverage quality,

inventory management, outlet reservations and occupancy, systems management, budget and forecasting, marketing, report generation,

department management and meeting participation and facilitation for all outlets(Restaurant, Room Service, Banquets and Kitchen)

• Monitor and develop team member performance, providing supervision and professional development, scheduling, conducting counseling

• Interview, select, train,

Double Tree Suites by Hilton

Carla Ortiz Only all-suite hotel in Times supervise, evaluate,

31-44 35th Street Astoria, NY Square 460 suites which include counsel, and

11103 Cell Phone: 347-***-**** 12 conference suites

administer disciplinary

E-mail: **-*****@*******.*** Assistant Front Office Manager

procedures for Front

08/09-9/11-Transferred to Food Office staff

PROFESSIONAL and Beverage

• Review VIP

• Responsible for

EXPERIENCE

reservations and

supervising and ensure proper handling

Double Tree Suites by Hilton managing Front Office of VIPs and groups,

Only all-suite hotel in Times Agents, Bell/Door administer amenity

Square 460 suites which include personnel, and orders and resumes for

12 conference suites Concierge incoming guests

Food & Beverage/Banquet

• Ensure efficient guest • Update system by

Manager

arrivals and inputting inventory

09/11-06/13

departures, resolve and non-inventory

guest issues and / or groups. Monitor

complaints as they special reservation

occur requests handling and

oversee rate changes

on in-house guests

and evaluations and delivering recognition and reward

• Recruit, interview and train team members

• Prepare daily and weekly payroll for servers, meeting attendants, bartenders, and managers utilizing ADP software. Maintain time and

attendance records; keep employee files updated as needed

• Daily reconciliation of any payroll problems from staff or accounting, work with delegates to resolve any issues

• Prepare daily and weekly payroll for agents, concierge, bell/door staff and managers utilizing ADP software. Maintain time and attendance

records; keep employee files updated as needed.

• Run control and reconciliation reports using ADP

Hilton New York Largest hotel in New York City consisting of 2058 rooms, 135,000 sq. ft of meeting space, and 1500 team members, located in the

heart of Manhattan

Human Resources Manager

07/07- 08/09

• Handle and resolve

team member disputes,

i.e., harassment

investigations,

seniority issues

• Provide defense for the

hotel in grievance

meetings, mediations,

ensuring proper

documentation for all

investigations and

terminations

• Responsible for the

entire employment

process which includes

interviews, reference

checks, background

checks, drug testing

job offers and record

keeping

• Monitor the

performance

evaluation process for

new hires

• Process new hires,

termination and salary

changes

• Create garnishment

letters

• Process payroll

adjustments, benefit

overrides, timesheets

and manual checks,

use internal software

to ensure proper

taxation. Process

employee bank

information and issue

W-2c’s

• Review all benefit

packages and ensure

proper payroll

processing, for all

union and non union

team members

• Provide support /

coordination for

tracking of Employee

Benefits projects and

initiatives; help to

maintain list of

projects and status,

assist in completing

project scorecards

• Manage the Employee

Relations all events for

the entire hotel staff

• Manage and facilitate

various training classes

i.e- Team Member

Orientation,

Harassment-free

workplace policy,

TIPS training

Human Resources Labor

Coordinator

03/06-07/07

1. Human Resources Intern 01/06-03/06

• Assist Team Members with all HR related questions

• Maintain tracking of all job orders sent to the Union

• Input new hire information in SAVE Program

• Schedule and screen full-time job applicants and coordinate applicant testing and pre-employment physicals

• Review resumes and create dispositions

• Write Employment Letters

EDUCATION

Universidad Iberoameicana Santo Domingo, RD Graduation Date: May 2006

Bachelors Degree in Hotel and Restaurant Management and Tourism

SKILLS/ADDITIONAL INFORMATION

• Bilingual: Spanish Verbal & Written

• Knowledge of Microsoft Word, Excel, Power Point, Outlook, Adobe, Micros, ADP, PeopleSoft, Delphi, Buy Efficient, and OnQ

• Hilton New York Manager of the Month Award 2009

• Double Tree Suites by Hilton Manager of the Quarter Nominee 1 st, and 2nd Quarter 2012

• Highgate Hotels Big Apple Star Award Recipient 2012

• Currently cross training on property Human Resources Department

Contact this candidate