Customer Service Sales
Resume:
ROMANO SANTOS
[pic]
Hayward, CA *****
******.******@*****.*** 510-***-****
QUALIFICATION:
Experience buyer with knowledge and strength in contract negotiations and
material cost analysis
Capable of managing high volume orders placement for various types of
commodities
Excellent oral and written communication skills
Excellent assessment and well developed decision making skills
Ability to learn and apply new concept, Analyze problem, investigate and
determine solution.
Ability to work independently and in a team based environment to achieve
desired targets.
Able to adapt to any given work situation and capable of functioning and
excelling under pressure
Goal oriented with positive attitude.
EDUCATION AND TRAINING:
Bachelor of Science Civil Engineering
Central College of the Philippines
KEY SKILLS:
Customer Service Excellence POS System, Experience
Salesperson
Teambuilding/Training/Supervision Computers: MS Office (Word,
Excel)
20/20 CAD Design
Professional Experience:
NCR Corporation
NCR HR Central
7/11 to 5/13
3095 Satellite Blvd.
Field Resources Specialist Duluth,
GA 60096
. Provides management Support to employees in a designated territory in
order to meet customer service level agreements (SLA)
. Manages territory activities to ensure delivery of in site support
services.
. Develop and maintain working relations with key customer in designated
territory.
. Advise customers about service and service delivery, including
maintenance agreements. Respond to customer opportunities, issues and
complaints in a timely manner.
. Plan and manage vacation and training schedules effectively to meet
daily availability goals.
. Analyze issues for missed ( SLA) and implement corrective action,
solve escalation due to resources problem collaboration with service
management, account support and service coordinator.
. Monitor work order and balance tiered workforce in order to
successfully deliver service and maximize the work load capacity.
Home Depot
11/09 to 06/11
1933 Davis St.
San Leandro, Ca 94577
Kitchen and Bathroom Designed Specialist
. Designed and suggested the new idea for customer home improvement
project.
. Responsible for the successful in placing customer order and accuracy.
Maintain strong relationship with customer to ensure business aligns
with their needs on commitments.
. Responsibilities include quoting materials and labor for project, and
presenting customer with proposal.
Lowe's Inc.
07/2000 to 10/08
1430 Union Landing Union
Union City, CA 94587
Department Supervisor
. Responsible for superior customer service. While managing employees
work load and scheduling.
. Merchandising sales floor and Achieve sales and margin budgets in
assigned area
. Managing inventory and shrink budget. Maintain proper payroll and
other controllable expense.
Contact this candidate