Customer Service Specialist

SUSAN MARIQUIT

*** **** ****** • Jersey City, NJ 07304 • 201-***-**** • *************@*****.***

OVERVIEW

Confident, articulate, and results oriented customer service professional offering over 20 years’ experience. Creative

individual with a proven record of success in prioritizing and processing heavy workflow without supervision.

• Skilled at communicating with individuals at all levels in the company in an articulate, professional manner.

• Capable of working under pressure, meeting organizational deadlines, and multi tasking while maintaining

quality.

• Ability to imply common sense and strategic analysis in problematic situations.

• Proficient with Microsoft Windows applications MS Word, Excel, Access, and Outlook.

• Demonstrated abilities in time management; including, managing multiple projects and meeting strict

deadlines.

• Trilingual – ability to communicate in English, Spanish and Tagalog.

WORK EXPERIENCE

Regency Grande Nursing Center Dover, NJ

Nurses Aide Assistant 08/2012 to Present

• Responsible for the daily care and well being for all residents

• Transferred residents to and from assisted vehicles

• Took detailed reports of all resident issues and concerns to present to nursing staff

• Charted residents vital signs as well as Blood pressure and temperature

Merrill Lynch, Pierce, Fenner & Smith Jersey City, NJ

Officer, Senior Specialist 05/1995 to 06/2011

• Processed fixed income product fails to receive and deliver for DTCC purposes.

• Worked on improving system functionalities to reduce manual process and work productions.

• Ensured that client queries and municipal bond breaks were prioritized and resolved in a timely manner.

• Executed RTTM duties in a daily clearance environment.

• Balanced suspense accounts to prevent high risk market exposure.

• Proficiently utilized Real Time Trade Management System, MS Word and Excel, Mainframe Systems and

Intranet.

Product Data Coding Specialist 07/1990 to 11/1994

• Worked closely with Municipal Bond Trading Assistants to accurately process customer requests from the Wire

System.

• Achieved high customer satisfaction by responding to email and telephone inquiries in a timely manner.

• Worked with the JJ Kenney System to code syndicate trades securities.

Broadcort Capital Corp. New York, NY

Clearing Service Specialist 10/1984 to 09/1989

• Processed journal entries for commission billing of customers.

• Monitored and resolved NYSE and ASE breaks to prevent high risk market exposure.

• Daily execution of manual entries for settlement purposes.

• Assisted internal and external customers with their email and phone queries.

EDUCATION

New Jersey City University Jersey City, NJ

Biology Studies

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