Customer Service Sales

Dionne Penn

*****@*******.**********.***

678-***-****

OBJECTIVE:

To obtain a position in a results-oriented company that seeks an

ambitious and career conscious person, where acquired skills will be

utilized toward continued growth and advancement.

WORK EXPERIENCE:

Randstad/Printpack

Clerical/Data Entry Clerk, 2012 – Present

• Provide primary assistance to the Analytical Department.

• Attend and record minutes for department staff meetings.

• Responsible for general clerical duties.

• Compile, sort and verify the accuracy of department data.

• Compare invoices against purchase order and shipping.

• Input Analytical information into Access database.

• Rotate and organize archive filing units.

Sentinel Offender Services

Accounting Supervisor, 2005 – 2011

• Supervised Accounting Clerks and Court Service Officers.

• Communicated professionally with the Douglas County State and

Superior Courts, Court Services, legal representatives, family

members, Sentinel and program participants

• Communicated with staff in areas of policy, program, and operational

changes as required

• Prepared daily reports for corporate accounting tabulation of proceeds

collected.

• Assured the orderly and timely accumulation and assembly of data

required for administering the collection functions for Sentinel Offender

Services.

• Processed payments, verified information, maintained files, and

prepared reports by the application of approved accounting procedures and

adherence to Company policies, direction, and instruction.

• Researched misapplied payments.

• Maintained accurate accounting/banking records.

• Balanced daily revenue and bank deposits.

Dillard’s Department Store

Sales Associate, 2004-2006

• Consistently achieved superior sales results through leadership,

planning, and effective implementations.

• Ensured efficient operation of all stockrooms and back stock areas.

• Resolved customer problems and ensured satisfaction.

• Organized placement of monthly sales promotion displays.

• Sold department products and merchandise daily.

Mirant Corporation

Administrative Receptionist/Clerk, 2002-2003

• Acquired excellent communication and interpersonal skills with the

public and coworkers.

• Answered phones, greeted customers, and issued I.D badges.

• Communicated with customers, management, and staff.

• Contacted concerned customers to obtain feedback for better

customer satisfaction.

• Routed incoming calls from switchboard to appropriate departments.

PharMerica

Documentation Rep, 2000-2001

• Demonstrated skill in providing excellent customer service.

• Assisted patients with information related to healthcare account status.

• Verified if patients were Medicaid part A or B.

• Communicated with field service representatives to retrieve needed

information for Medicare Patients.

• Responsible for documentation revenue for multiple nursing homes.

EDUCATION:

West Georgia Technical College (January 2012- Present)

Business Administration Technology

TECHNICAL SKILLS:

Operating Systems: Windows 95, 98, 2000, XP

Software: MS Word, MS PowerPoint, MS Excel, Outlook

Management Databases: Protrak, Sentrak

Call Logging Systems Used: Clarify

Accounting System: Great Plains

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