Project Manager Customer Service
Resume:
WINSTON MARTIN
** ***** ****, **** *******, L*T *W2
Cell: 647-***-****
Email: *************@*******.***
CAREER OBJECTIVE: To work as a Project Manager in an industry that would
enable me to use my talent and skills as well as contribute to the
organization's goals which would provide excellent opportunities for career
advancement and personal growth.
June 2013 Project Management Professional (PMP)
Project Management Institute, Newtown Square, PA.
August 2012 - May 2013 Postgraduate Certificate in Project Management
Humber College, Toronto.
August 2000 - May 2004 B.A Computer Science
University of the West Indies (UWI), Mona.
Oct 2011 - March 2012 Assistant Returning Officer (logistics Coordinator)
Electoral Office of Jamaica
St Andrew West Central Constituency
St Andrew North Western Constituency
o Coordinated of all election days process in constituency
o Arranged transportation of all Election day workers (EDW's)
o Arranged housing and meals for all EDW's
May 2009 - April 2010 Project Manager
Spectrum Management Authority
o Worked with Directors and architect on the design and layout of the
office
o Prepared tender and review bids for the interior construction contract
o Dealt with all procurement items directly relating to the project
o Managed all projects related to the relocation of the office (Downtown
Kingston)
o Arranged for security for during and post construction period
o All sub projects and task to have office fully functional post
relocation
Sept 2006 - May 2012 Customer Service Representative (Part time)
Digicel Jamaica Ltd
o Assisted with all pre-paid and postpaid customer needs
August 2005 - Aug 2008 User Support Engineer
NEM Insurance Company
August 2008 - May 2009 Information System Specialist
Jamaica National Building Society
o Technical and application support for users
o Provided technical support on several projects across the business
o Troubleshoot network problems
o Performed periodical system backups and restore on AS\400 and Windows
2003 servers
o Did basic maintainance and configuration on PBX
o Incidence response
August 2003 - June 2004 Technical Support
Mona School of Business (UWI)
o Troubleshoot staff and students computers (DELL Laptops and work
stations)
o Troubleshoot network problems
o Carried out Network and System Administrator functions.
August 2001- Feb 2004 Computer Lab Technician Department of
Management Studies Computer Lab (UWI)
o User support.
o Assistant network and system administrator.
o Various administrative duties.
o Installing, configuring and working with Microsoft Office,
Windows 98, NT, 2000 and XP.
o Writing programs and implementing them to meet real life
demands in Visual Basic, C, C++, Java, Linux, SML,
PostgreSQL, Scheme and Small Talk.
o Troubleshooting and repairing network and computer
problems.
Sept 1992 - July 2004 Served as a member of the Jamaica Combined Cadet
Force (J.C.C.F).
I attained the highest attainable rank as a schoolboy
(Cadet Under Officer) and the highest badge (Star 4), I
received a full scholarship private pilots course and was
issued a Private Pilots License by the Jamaica Civil
Aviation Association (JCAA). I was commissioned as an
officer of the force and was Officer in Command Wolmer's
Cadet Unit.
August 2001- June 2004 University of the West Indies (UWI)
Member of the volleyball team for both intercollegiate and
club, and the recipient of three awards.
Sept 1996 - June 1999 Wolmer's Boys' School swim team, volleyball team and
track team.
References furnished upon request.
EDUCATIONAL BACKGROUND
WORK EXPERIENCE
COMPUTER SKILLS
INTERESTS AND EXTRA CURRICULAR ACTIVITIES
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