Customer Service Manager

Rabih Nassif 647-***-****

*** **** ******, *******, *******, M4X 1P1, Canada *****.******@*******.**

PROFILE

Highly competent and result oriented individual with 9+ years of experience in Information Technology

with a focus on System and Network Administration, Data Centre Operation, Help Desk and Customer

Support; fluent in English, French and Arabic; strong analytical and problem solving skills; ability to

work efficiently under pressure and delivering projects on time; team player and responsible person

TECHNICAL SKILLS

•

Migrations Active Directory Domain

• Microsoft Exchange Server 2003/2007/2010

• Microsoft ISA Server 2004/2006/TMG

• Microsoft Hyper-V and VMware

• Windows Server 2000/2003/2008

Operating

Systems • Windows 98/XP/7

• Desktop and Server hardware maintenance and troubleshooting

Hardware

• Microsoft Office tools: Word, Excel and PowerPoint

Software

• Symantec Anti-Virus Enterprise Edition

CERTIFICATIONS & TRAININGS

• Enterprise Messaging Administrator 2010: Designing and Deploying Messaging

MCITP

Solutions with Microsoft Exchange Server 2010

• Enterprise Administrator: Windows Server 2008 Active Directory, Configuring

•

MCTS Microsoft System Center Configuration Manager, Configuring

• Microsoft System Center Operations Manager, Configuring

• Microsoft Internet Security and Acceleration (ISA) Server 2006, Configuring

• System Center Virtual Machine Manager 2008, Configuring

• Windows 7 and Office 2010, Deploying

• Windows Server Virtualization, Configuration

• Microsoft Office Communications Server 2007, Configuring

• Microsoft Exchange Server 2010, Configuring

• Windows Server 2008, Enterprise Administrator

• Windows Server 2008 Applications Infrastructure, Configuring

• Business Desktop Deployment

• Windows Server 2008 Network Infrastructure, Configuration

• Installing, Configuring, and Administering Microsoft Windows XP

MCP

Professional

• Microsoft Training in Cairo, Egypt

live@edu

PROFESSIONAL EXPERIENCE

CASHIER

2012 till present: Marcheleo’s Gourmet Marketplace, Toronto, Canada

• Cash working, customer service, shelving, stock controlling

SERVICE DESK BILINGUAL

2012 (1 Month Contract): CompuCom, Mississauga, Canada

• Responded to customers via phone regarding software issues and created service order

SYSTEMS SPECIALIST

2009-2012: ALCS (Allied Computer Services), Beirut, Lebanon

• Performed Windows Server migration from 2000/2003 to 2008

• Installed and configured Windows 2008 Small Business Server

• Installed and configured Active Directory and DNS

• Administered user accounts and security groups in Active Directory

• Performed Microsoft Exchange Server migration from 2003/2007 to 2010

• Installed and configured Database Availability Group

• Performed Microsoft ISA Server Migration from 2004/2006 to TMG

• Installed and configured Microsoft Hyper-V

• Provided superior ongoing technical support to customers and partners via emails, phone and on

site

• Coordinated with other departments to analyze and resolve hardware/software problems

• Installed and configured Symantec End Point Antivirus

CUSTOMER SUPPORT TECHNICIAN

2008-2009: Capital Outsourcing, Beirut, Lebanon

• Installed and configured Windows Server 2003, Active Directory and DNS

• Installed and configured Microsoft Exchange Server 2003

• Installed and configured Microsoft ISA Server 2004/2006

• Installed and configured Trend Micro Antivirus and Anti-Spam for Exchange

SYSTEM ADMINISTRATOR

2004-2008: Forad (Member of Debbas Holding), Beirut, Lebanon

• Assembled and maintained desktop computers and laptops

• Created small to medium wired and wireless secured networks (LANs, WLANs)

• Installed and configured Windows 98/2000 Professional/XP and 2000/2003 Server

• Installed and configured HP/Lexmark/Canon printers

• Supported more than 300 clients with different computer problems and issues

COMPUTER TECHNICIAN

2003-2004: Compumaster, Beirut, Lebanon

2002-2003: Kaditec, Beirut, Lebanon

• Assembled and maintained desktop computers and laptops

• Installed and configured SW/HUB and network cables

• Installed and configured Windows 98/2000 Professional/XP

• Installed and configured HP/Lexmark/Canon printers

EDUCATION

SUPERIOR TECHNICAL DIPLOMA IN ELECTRONICS

2003: Technical Institute of Modern Sciences, Beirut, Lebanon

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