Management Software

DIVJYOT SINGH MCP, CCNA

*** ******** ****** • Markham, Ontario L3S 2G3 • 647-***-****

singhdivjyot

@gmail.com

OBJECTIVE

To become an IT professional of repute and be associated with an esteemed organization where I can render

my level best services with creative mind thereby making an organization proud of me.

Experience Summary

More than Eight years of industry experience in Computer hardware, LAN, WAN & implementation,

Network & System Administration, Server Management, Network Management, Technology

Management and Deployment Services Management Services, OS and Application Support, Vendor

Management, etc.

Has extensive working experience on all Windows Versions including Server 2000, 2003 and 2008, Active

Directory, GPO settings, DNS, DHCP & Data Storage Services like NAS, DAS and RAID Technology,

Ghost Server, Configuring Antivirus servers, LAN, TCP/IP, WAN, Hubs, Switches, Routers, MS

Outlook (all versions) Lotus Notes, and Eudora etc.

Areas of Expertise

Server Management Vendor Management Client Relations

Network Management Problem Resolution Active Directory

OS and Application Support Data Storage Services Group Policy Management

PROFESSIONAL EXPERIENCE

Desktop Support Analyst December

2007 – April 2013

Teleperformance India (Gurgaon, Haryana, India)

(Teleperformance India is a 100% Subsidiary of Teleperformance USA)

Worked with International client of Teleperformance like ADOBE, TELUS, AT&T, SanDisk, Microsoft

Responsibilities:

• Managed securities and policies beyond that creating and managing users and groups of knowledge

of AD structure, OU, Group Policies, Software Deployment, configured specific settings, filtering,

linking, account lockouts.

• Managed technical support operations in high-volume, 24x7 environment and coordination of

technical issues involving network, hardware, and operating systems (Win 2003/2008 Server and

Windows XP/Seven/Eight).

• Provided technical consultancy for all infrastructure related projects designing and integration with

different platform.

• Active Directory Management, creating user profiles, implementing GPO at domain level and

OU level.

• DHCP configuration, configuring email accounts, DNS, and Antivirus servers.

• Remotely resolve issues and install software via Remote Desktop Connection, Windows Remote

Assistance, Lync, Live Meeting, and NetMeeting.

• Reviewed computer logs and reports to identify program processing errors and possible

improvements.

• Oversee installation of Operating Systems and application software on Windows, deployment of

servers, network, console, power and monitoring the same.

Divjyot Singh • 108 Cimmaron Street • Markham • Ontario • L3S 2GS •647-***-**** • ************@*****.***

• Provided support for setting up Virtual Machines and troubleshoot them.

• Configured Polycom IP Phones through Asterisk server.

• Worked on Polycom Video Conferencing Devices like Polycom 8000 HDX, VXS 7000

• Manage internal 1200+ node network, successfully integrating and Windows 2003 servers

(connecting Windows XP, Vista and Windows 7, workstations, printers, and remote access).

• Provided 2nd level support on MAC OS.

• Good understanding of Access control system in windows domain.

• Extend technical support on Windows Servers.

• Provided training support to internal users and ensure satisfactory resolution of their queries.

• Maintained updated documentation for current hardware and software configurations, and also

for proposed future installations & modifications to the current environment.

Senior Executive - IT August 2004

– December 2007

iGate Infrastructure Management Systems (Noida, Uttra Pradesh, India)

Worked with clients of iGATE at different Network Setups like Management Development Institute, Sona

Koyo Steering Systems, Dominos Pizza and Population Council etc.

Responsibilities:

• Day to day user related problems, such as Login, Mailing, Printing and Network Monitoring etc.

• Backups of user data and Exchange Data and some part of its troubleshooting.

• Updating of Latest Anti-Virus software on each and every machine and servers as well.

• Ensuring a proper call logging system.

• Provided IT support which includes Server and Network Management, Data Backup, troubleshooting for

user related problems such as printing and login problem.

• Installation of Software and client configuration, Operating Systems like windows 2000, XP, windows

for workgroup, mail client installation, MS Office 2003, 2007 etc.

TECHNICAL SKILLS

• Operating Systems: All Windows Versions including Server 2003 and 2008, Macintosh 10.X.

• Miscellaneous Server: DNS, WINS, DHCP, MS Win Proxy.

• Data Storage Devices/Services: LTO-1, 2, 3, 4 DLT, SDLT, Tape Autoloader DELL 122T, Tape

Library DELL 133T, DAS Device DELL Power Vault 220S, Overview of NAS Devices and SAN

Network and RAID Technology.

• Mailing System: MS Outlook (all versions), Outlook Express and overview of Lotus Notes and

Eudora.

• Network Protocols: TCP/IP, HTTP, HTTPS, FTP, SMTP, POP3 Concepts.

EDUCATION & CERTIFICATIONS

Master in Business Administration - Information Technology (MBA-IT) August 2010 – March 2013

Master in Computer Application(MCA) June 2008 – July 2010

Bachelor of Computer Application (BCA) December 2005 – May 2008

CCNA

DIVJYOT SINGH, 108 CIMMARON STREET • MARKHAM, ONTARIO L3S 2GS • 647-***-****, ************@*****.***

MCP (Windows 2003 and 2008 Server)

Advance Diploma in Computer Hardware & Networking.

Divjyot Singh • 108 Cimmaron Street • Markham • Ontario • L3S 2GS •647-***-**** • ************@*****.***

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