Technical Support Human Resources

Wali Hassan

Web Design & Development Expert

****, ******* ****, ***********, **, L5N 0C5.

****@*******.***

647-***-****

Summary

For last 5 years, I have worked at different positions in various

Organizations mostly Software House, BPO, and Telecom Companies. I have

worked as Web Designer, Developer, Technical Support Executive and SEO/SEM

Executive. I have created several websites and served hundreds of

customers. Not only that, I have also been working as BDM to grab business

and initiate projects from different freelance portals like Elance,

Freelancer & Odesk.

Experience

Technical Support Executive (Php & Wordpress)

Elegant Themes USA

Jan 2012 - till date

Tier1 & Tier2 Technical Support Agent

Answering Customer Questions through Phone, Chat & Email.

Resolving website issues and technical problems

Resolving technical issues with hosting servers and domains

Helping customers understand themes and procedures

Walking through customers to installation process

Resolving php, wordpress and html, css issues.

Business Development Executive

Makwal Engineering Services

Jan 2012 - April 2013

Business development through different international platforms.

Creating Project Proposals and Quotations

Creating Project Scope and Project Planning

Initiating Projects and assigning duties

QC and Delivering till the end.

Building links and connections with International Clients.

Ensuring returning customers and repetitive business.

Web Design & Development Expert at Ropstam BPO

September 2008 - Jan 2012

Designing websites mockups in Photoshop

Slicing PSD in HTML and writing codes

Converting HTML to Wordpress and other CMS

Installing & Cusotmizing themes and plugins

Hosting and Managing Websites on Servers

Customer Support Executive

Transtech BPO

January 2007 - November 2008

Tier1 & Tier2 Technical Support Agent

Answering Customer Questions through Phone, Chat & Email.

Helping ISP, TollFree and Efax Customers

Resolving technical issues with Computers and Servers

Walking through customers to internet connections

Remote assistance via Remote softwares

Education

Bahria University

MBA, Human Resources Management (HRM), 2008 - 2011

Punjab University

Bachelor's degree, Mass Communication - 2006 - 2008

Skills

Php

Wordpress and other CMS

Magento, Oscommerce, Bigcart

HTML and CSS

Photoshop, Illustrator

Some of my recently done websites.

http://gamesgreed.com/ (Magento )

http://hdtextures.com/ (Magento)

http://remixroxwatch.com/ (Magento)

http://modernfurniture4less.com/ (Magento)

http://freeinkandtoners.com/ (Oscommerce)

http://ihiclothing.com/ (Wordpress+ecommerce)

http://cwyfinternational.com/ (Wordpress+ecommerce)

http://myvideowatchdog.com/ (Wordpress+ecommerce)

http://superhealth.com.au/ (Wordpress+ecommerce)

http://sundasshop.com/ (Wordpress+ecommerce)

http://approachmobile.com/ (Wordpress)

http://erwindumas.com/ (Wordpress)

http://memewiremedia.com/ (Wordpress)

http://ceolofts.com/ (Wordpress)

http://kindleliving.com.au/ (Wordpress)

http://oakleydavies.com/ (Wordpress)

http://philippinefinancial.ca/ (Wordpress)

http://nlptechforma.com/ (Wordpress)

http://wazocommunications.com/ (Wordpress)

http://jmha.co.uk/ (Wordpress)

http://real-customerservice.com/ (Wordpress)

http://berryripe.com/ (Wordpress)

http://bethebubble.com/ (Wordpress )

http://lautica.com/ (Wordpress)

http://929shooterfm.com/ (Wordpress)

http://floatingcastle.co.uk/ (HTML +CSS)

http://ecomm2.com.au/ (HTML +CSS )

http://bestvideoviews.com/ (HTML + CSS)

http://winyourmarket.com (HTML+CSS)

http://bestmarketingontheinternet.com (HTML+CSS)

http://profitablemarketingmanager.com (HTML+CSS)

http://wrdenergy.co.uk (HTML+CSS)

References

available on request.

Contact this candidate