Technical Support Help Desk

Alex Gafu

*** ********** ** #**, *******, Ontario M1C 1Z7

Phone: 416-***-**** Cell: 416-***-**** E-Mail: ********@*****.***

Skills Summary

Thorough knowledge of Microsoft Windows Platforms: 95, 98, 2000, XP,

7, 2003 AD, 2008 AD.

. Superior troubleshooting and technical support abilities with

migrations, network connectivity, and security and database

applications.

. Maintenance, diagnosis and repair of personal computer systems &

servers, laser printers and various peripherals.

. Comprehensive knowledge of data backup and storage administration.

. Experience in systems administration, including analyzing, designing,

installing, maintaining, and repairing hardware, software,

peripherals, and networks.

. Extensive knowledge of installing, configuring and administering

network technologies.

Experience

IT Systems Administrator Feb. 2012 - Present

Viasystems Group Inc

. Supported approximately 500 total users at a designated manufacturing

plant.

. Managed the overall administration of Windows System applications.

. Performed various troubleshooting and maintenance operations in Windows

Server environments.

. Provided technical support for corporate client/server systems, as well

as mobile devices (Blackberry, Android, iPhone OS), printers, terminal

server systems, custom manufacturing computers and applications.

. Managed and advised the deployment of new system designs.

. Provided Tier 1, Tier 2, Tier 3 and 24/7 on-call technical support.

. Designing, implementing and managing company-wide Active Directory.

Technical Support Representative Sep. 2011 - Jan. 2012

IBM Canada Ltd.

. Ability to troubleshoot a variety of technical issues.

. Managed the help desk which supported Windows 9.X, 2000, XP, Vista and

Windows 7 along with the MS-Office including mail services.

. Provided computer help desk support via telephone communications with end-

users.

. Performed diagnostics and troubleshooting of system issues, documented

help desk tickets/resolutions.

Computer Technician Oct. 2009 - Sep. 2011

Dr. Cristina Cristea D.D.S.

. Regularly perform hardware and software maintenance.

. Adapted new technologies to increase working speed of systems.

. Performed troubleshooting of system issues when needed.

Parts Driver Nov. 2010 - Sep. 2011

Part Source

. Proven Capabilities in managing delivery of products.

. Developed and maintained good working relationships with sales

representatives.

Home Solutions Expert May 2008 - Sep. 2009

Bell Technical Solutions

. Install residential telephone and internet lines.

. Repair residential telephone and internet lines.

. Resolved customer's questions and concerns.

Education

Centennial College - School of Engineering Technology and Applied Science

2007 - 2011

Computer Systems Technology - Networking Diploma

References available upon request

Contact this candidate