Customer Service High School

Jeffrey Haas

*** ********* **, ****, ** *****

*************@*****.***

Tel: 978-***-****

Experienced Collection Specialist/Customer Service

SUMMARY OF QUALIFICATIONS

. Remarkable work ethic, routinely achieving top collector honors

. Excellent problem solving skills

. Expert in using Skip Tracing method to locate clients

. Customer service experience

. Highly-experienced cold calling telephone skills/ Third party

Collections/and sales calls

. Collected 65% of my accounts, this includes charged off

accounts(commercial)

. Proficient in excel, word, and outlook

. Knowledge of FDCPA Laws for collections

. Great Work ethic, dependable, and a team player

. Customer service orientated in a call center atmosphere

Charter Communications, Worchester, MA

2/12/2013-6/4/2013

CUSTOMER SERVICE REP

1. Took inbound and outbound calls for video, internet troubleshooting

2. Have empathy towards customers

3. Good customer skills

4. Great work ethic

Digital Federal Credit Union, Marlboro, MA

3/2009-2/05/2013

Collection Specialist/Senior Collector

Call Center atmosphere

. Collected on Consumer accounts and Mortgages and Home Equities/ Third

Party Collections./Understanding the FDCPA Laws

. Made 100-150 calls a day

. Used the dialer system

. Took payments over the phone

. Used email to communicate with clients

. Solving customer complaints and issues/skip tracing

United States Navy, USS Jason AR-8

1/1987-4/2008

Retired Chief Petty Officer of Engineering on board the USS Jason AR-8 and

USS Nimitz AC-4 Served my country for 21yrs and was discharged as an

Honorable Chief Petty Officer

Basically I was in Charge of the infrastructure of the ship.

EDUCATION

University of Kaplan, I have an Associates Degree, working on my BS in

Human Services

Frankford High School, Philadelphia, PA

High school Diploma

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