Customer Service Rep
Resume:
Yonas Teclai
Orlando, FL *****
Professional Profile
Personal Profile
I believe that my traits and skills will make me an asset towards your company. I am a productive worker
with a solid work ethic who exerts optimal effort in successfully completing tasks. I am a dependable,
responsible contributor committed to excellence and success. Even though my work history may be
limited I am enthusiastic, knowledge-hungry learner, eager to meet challenges and quick to assimilate
new concepts.
Skills Summary
• • Customer service skills
Organizational skills
• • Interpersonal skills
Computer related skills
• • Professionalism skills
Human Relations and
Communication skills
Professional Experience
Primary Functional Expertise
ORGANIZATIONAL SKILLS
Extremely well organized work habits, detailed oriented, decision-making and problem
solving skills.
Develop goals and timelines for projects and maintain a neat environment.
CUSTOMER SERVICE SKILLS
Handled complaints/ customer discrepancies, conferred with personnel in an effort to resolve
problems.
Presented a friendly and positive environment that made customers feel comfortable.
HUMAN RELATIONS AND COMMUNICATION SKILLS
Excellent oral and written communication skills, communicated in writing and by phone to many
customers.
Communicated with managers about ways to improve barriers of communication.
Participated in numerous fund-raising activities.
Secondary Functional Expertise
COMPUTER RELATED SKILLS
Proficient in Microsoft Word and Excel, Microsoft Windows and Internet Explorer.
INTERPERSONAL SKILLS
I am a personable professional whose strengths include cultural sensitivity and an ability to build
rapport with a diverse workforce.
PROFESSIONALISM.
Always punctual, respectful, and positive about my work and towards coworkers.
Employment History
• Customer Service Rep for PUP, Orlando, FL 9/2012-11/2012
-Spoke with health care facilities about our members’ eligibility and benefits for our plans and
helped with any problems that arose like needing a referral immediately.
• Customer Service Rep for Connextions, Orlando, FL 8/2011-12/2011
-Sold Medicare plans from United Healthcare and resolved any issues that our members or potential
members had and provided information for our many plans including our prescription drug plans.
• Intern- American Lung Association, West Palm Beach, FL 1/2011-4/2011
-Helped this nonprofit organization in accomplishing its mission of spreading the word about lung cancer,
diseases, and prevention through speaking at schools and events that would raise money towards their
mission.
• Delivery Driver- Papa Johns, Orlando, FL 5/2010-8/2010
-Spent most of my time interacting and providing customer service and dealing and handling cash
working the register and happily taking orders from customers as well as management.
Education
• A Bachelors of Science Degree in Recreation, Parks, Tourism from the University of Florida-
Gainesville, FL 4/30/2011
• References Available Upon Request
Contact this candidate