Engineer Customer

Rebecca Reth

Cell: 630-***-****

***********@**.***

Skills Summary

• Created documentation and guidelines using Microsoft applications for use by both management and engineers.

• Willing to work 1st, 2nd, or 3rd shifts, as full time or part time to accomplish company goals. Strengths encompass

solution implementations, problem analysis, and multiple department interaction.

• Ability to bridge technical information for non-technical personnel through presentations and documentation.

• System Analyst with 15 years of experience covering a diverse range of solution testing, optimizing and calibration for

CDMA cellular systems.

• Knowledge in a diverse range of hardware SUN NETRA/ARRAY, IBM POS, HP TANDEM, and software including,

Unix/Linux, client/server, Remedy, Citrus, TCP/IP, DNS, Informix Database maintenance, SQL, HP OpenView,

TFTP/Putty data transfer protocol, Microsoft applications, etc.

• Proven ability to resolve network issues, recovering outages, analyzing root causes, developing test cases, and

providing performance evaluations for individual cell sites.

• Expert at organizing critical files for archiving and retrieving from backup media.

Professional Experience

System Analyst

July 2012 – November 2012 Insight Global/Walgreens Bannockburn, IL

• System Analyst covering third shift, contracted to provide support for Walgreens software and hardware.

Including IBM 4693 Point of Sale [POS] registers; using Linux 9.5.3, with SQL scripts for all Walgreens stores

nationwide.

Cellular System Engineer for Global Customer Care [GCC]

Arlington Heights, IL

April 2011- April 2012 Nokia Siemens Networks (formally Motorola solutions)

Cellular Support Engineer for Customer Network Resolution Center [CNRC]

March 1998 – April 2011 Motorola Solutions Arlington Heights, IL

• Team Lead covering third shift for advance application support for CDMA SUN based Operation and

Maintenance platforms for individual and multiple cells site performance, migrating to LTE support.

• Provided 7/24 on-call troubleshooting, outage recovery, upgrade support and root cause analysis for cellular

providers: Verizon, Sprint, Alltel and Allied Wireless.

• Utilized Unix V6 and Solaris 5.10 commands with Informix V2.32 SQL scripts to track, analyze, and report

root cause for critical customer situations.

• Worked with Oracle/IBM, providing and analyzing data for hardware repairs on SUN Netra/Array/Raid

servers and IBM x3650T, including interacting with the customer to schedule on-site visits.

• Teamed with Motorola, then Nokia Siemens development and Informix engineers to identify database issues

utilizing SQL commands.

• Driven all cases to closure within the cycle time goals, and with concurrence of the customer.

• Maintained a good working relationship with each customer, interacting with the account teams, program

management, and load support to provide resolutions found in the CDMA products.

• Teamed with outside groups to resolve end to end (LAN/WAN) IP issues occurring within our product line.

• Developed, authored and institutionalized several TL9000 quality initiatives for CNRC.

Technical Support Engineer for CDMA System Engineering

June 1990 - March 1998 Motorola Inc. Arlington Heights,

IL

• Lead the purchasing and organizing of the topographical map library used to create the digital maps needed

for Motorola’s propagation tool.

• Developed nomenclature and managed hundreds of digital map and antenna pattern files used for Motorola

propagation studies.

• Negotiated with third party vendors to gather the current map and antenna information to keep current the

propagation database.

• Formal training in ERDAS/ArcInfo software to constantly update the information.

• Member of First Office Application (FOA) team for Motorola’s propagation tool, creating documentation;

including installing and training personnel in offices worldwide.

• Teamed with system engineering to run comparison studies between Motorola and third party vendors

propagation tools.

• Teamed with system engineering to analyze RF interference for maximizing the capacity of cellular systems.

Education

Regents College NY Bachelor’s degree, Science

Lansing Community College Associate of Science (A.S.), Electronics, Mathematics, Physics, Chemistry, Geology, Natural Science

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