Customer Service Manager

Annell Goris

*** ********* ** *** * Fitchburg MA 01420 ***********@*****.*** Tel: 978-***-****

Objective: To obtain a position, which require me to utilize my clerical and front desk experience.

Experience:

Café Metro New York, New York

Phone Operator Nov, 2012- March, 2013

Answering the telephone in a courteous and professional manner, processing orders, filling, entering

orders, bookkeeping, creating food displays signs, verifying and packing orders, dispatching delivery

personnel, handling customer complaints, providing professional customer service, closing out delivery

sales, assisting manager and catering director, and dispersing catering tips to delivery personnel.

H&M New York, New York

Department Supervisor Sep, 2010- Nov, 2012

Ensured that the department was providing high-end client services on the selling floor, in the fitting

rooms and at the cash points, participated in the recruitment, training, career progression and assessment

of the people along with the other members of the store management team handled monetary transactions

as well as supervising staff, answered switchboard phones.

Sunnyside Home Care Queens, New York

Home Care Coordinator Aug, 2008- Sep, 2010

Administer the Home Care Program in order to ensure that the program is delivered in an appropriate,

caring and respectful manner, Ensure that Home Care workers are trained to administer the required

care, schedule work assignments with regard to Home Care worker training and experience.

Queens Medical Group Queens, New York

Medical Receptionist July, 2006- Aug, 2008

Welcome patients and visitors by greeting patients and visitors, in person or on the telephone, scheduling

appointments, filling and retrieving patient records, placing orders of office supplies .

Education: High School Diploma Skills: Bilingual, Spanish,

Typing

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