Customer Service Data Entry
Resume:
Aaron Franklin Bourque
Denver, CO 80247
*********@*****.***
PROFESSIONAL SUMMARY: Experienced customer service professional
with a diverse background in customer service, data entry, and
technical support. Able to handle high volume at fast pace with
minimum escalation while maintaining emphasis on highest quality
and accuracy of customer service. Excellent listening skills,
oral and written communications. Broad experience in computer
software related to customer service. Fast and accurate typing
and transcription skills and understanding priority services
PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS
Echostar, LLC, Littleton, CO (11/08-4/10)
Customer service rep
* Data entry
* Answering telephone
* Providing customer service solutions with minimal
escalation
* Upselling product and services
* Handling technical support issues with minimal
escalation
Speech Therapy Resources, Lafayette, LA (6/03-8/08)
Part-time data entry clerk
* Secretarial duties
* Filing and copying speech therapy sessions
* Answering telephone and scheduling appointments
* Preparing billing information
Carmike Theaters, Lafayette, LA (1/03-6/03)
Customer service representative
* Selling and upselling concessions
* Selling tickets to customers
* Cleaning and preparing theaters
* Inventorying concessions for sale
* Preparation of learning the use of projectors
Target Stores, Lafayette, LA (10/02-1/03)
Seasonal overnight stocker
* Stocking and inventorying warehouse
* Preparing inventory for deployment to sales floor
Toys 'R' Us, Lafayette, LA (12/98)
Seasonal overnight stocker
* Stocking and preparing sales floor for operational hours
* Checking and cataloging inventory after operational
hours
1
Watson Library at Northwest University, Natchitoches, LA (9/95-
12/95)
Student librarian assistant
* Filing and cataloging of returned books and periodicals
* Helping students locate research aids
* Instructing others in use of microfilm/microfiche
machines
Vermilion Parish School Board, Abbevile, LA (6/95-8/95)
Student worker
* Secretarial/office work training
EDUCATION
North Vermilion High School, Leroy, LA (Diploma; May, 1997)
Fall 1997-Spring 1998: Full Time Student at University of
Louisiana at Lafayette
2
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