Project Manager Customer Service
Resume:
Juan M. Martinez
North Las Vegas, NV 89032
*******@*******.***
Objective:
Seeking a position where my years of experience, skills and training will
be of benefit to my employer.
Bilingual: Read, Speak and Write fluently in English and Spanish.
Computer: Proficient with PC computers. Microsoft Word, Excel, PowerPoint,
Email and Internet. Type 30 WPM. 10-key touch. Office Processing: Record
Keeping, Budgeting, Typing Letters, Memos and Notes, Copy, Fax, Verify
Information, Filing and Scanning Documents, Write Reports and Answer Multi-
line Phones. Management Skills: Negotiating, Disciplinary Actions, Decision
Making, Scheduling, Budget Control, Employee Hiring and Termination.
Education
ITT TECHNICAL INSTITUTE, North Las Vegas, NV 2011 - present (currently
enrolled)
. Bachelor's Degree in Project Management (pending completion in 2014)
ADVANCED TECHNICAL INSTITUTE, Las Vegas, NV
. Hands-on training in HVAC/R troubleshooting.
. Repair and maintenance of air conditioning, heating and refrigeration.
. Install/repair water supply lines.
. Install/repair electrical connections to HVAC/R components...
. Installation of HVAC/R units
. Conserve, install and recycle CFC and HCFC refrigerants.
. Service and repair Ice Machines walk in and reach in Freezers and
coolers
ADVANCED TRAINING INSTITUTE, Las Vegas, NV September 2010
WENDELL HIGH SCHOOL, Wendell, Idaho, May 1999
Certifications
EPA 608 Universal; Types I,II & III
R-410A
HVAC Excellence Electrical Certification
CPO Pool Certification.
OSHA 10
Related Experience
Behringer Harvard, Service Director
Las Vegas, NV April 12- Present
o Mange monthly budget for maintenance department.
o Performed Quality Control inspections on all units that are turned
(i.e. check on the painters, cleaners, carpet cleaners/installers and
any other vendor that might be involved in the turn of a unit).
o Responsible for ordering any material needed for work orders or other
various items throughout the property, (i.e. cleaning supplies,
building materials, paint, and any other items that might be needed
due to landscape or pool needs), always insuring not to surpass the
monthly budget.
o Performed all areas of Apartment Maintenance: framing and mudding
walls, minor electric and plumbing, painting, concrete, tile
placement, carpentry, doors and windows.
o Performed weekly safety meetings with office and tech to insure that
everyone is always safe.
o Performed hiring, firing and also took disciplinary actions on any
team members found violating the company policy and procedures.
CRS, Field Supervisor Las
Vegas, NV Aug 11- April 12
o Supervised 14 cleaning crew and 3-5 services crews and also supervised
our union crew.
o Started a service department, to better assist our property
management companies and help the company with more revenue.
o Prepared weekly and monthly budgets for Project Manager and Owner to
monitor profit from the cleaning and service department.
o Performed Quality Control inspections on the cleaner's and service
techs work to ensure a high quality of workmanship.
o Was responsible for the inventory of the warehouse, (i.e. ordered the
cleaning supplies, all the materials for the techs and accountability
of all materials going out).
o Performed monthly meetings with the crews to address any new
procedures and any problems out in the field.
o Performed hiring, firing and also took disciplinary actions on any
team members violating the company policy and procedures.
Great American Capitol, Facilities Manager
Las Vegas, NV Jan 11- July 11
o Supervised 18 commercial properties through the Las Vegas area;
communicating with high end tenants i.e. Big 5, Albertsons, Subway,
Quiznos, CoCos, Smart and Final, Chuck e Cheese and Dennys.
o Maintained properties: HVAC, installing ceramic tiles, ceiling tiles,
landscaping, fire riser rooms.
o Wrote weekly and monthly maintenance reports for company owners,
conducted 30 to 50 annual and semi-annual city inspections.
o Prepared budgets for the each property as well as man hour budgets.
o Performed weekly property inspections to write up work orders for
maintenance technicians and porters.
o Assigned violations and corrective actions to each tenant as required.
o Averaged 35 work orders per week for all assigned commercial
properties. Assisted with commercial building leasing and managed
tenant improvement projects for Great American Capitol.
AMC, Maintenance Supervisor
Las Vegas, NV Aug 10 - Jan 11
o Performed all areas of Apartment Maintenance: framing and mudding
walls, minor electric and plumbing, painting, concrete, tile
placement, carpentry, doors and windows.
o Prepared weekly and monthly budgets for Property Manager and Owners to
monitor work orders costing.
o Gathered and submitted project plans to city planning and building
commission to acquire building, electric, and plumbing permits when
needed. Prepared, Managed and Scheduled employees and vendors to
ensure a timely completion of work orders. Averaged 190 completed work
orders per week with staff of 3.
o Developed strong organizational and heavy multitasking skills due to
large work load.
Menemsha Companies, Site Supervisor/Field Project Manager, Hawthorne, CA.
Ju
ne
'05
-
Dec
09
'
o Specialize in all areas of structure remodeling: framing and mudding
walls, minor electric and plumbing, painting, concrete, tile
placement, landscaping, core drill skilled.
Travel to and reside in various state-to-state locations on a monthly
basis depending on assigned project.
o Assigned projects have included: McDonald's, Alltel, Charles Schwab,
Carl's Jr, Chevron, Starbucks, Verizon, Victory's Secret and Home
Depot (Millwork, RAT, Light Cloud, and GO).
o Gather and submit project plans to city to acquire building, electric,
and plumbing permits needed for each project.
o Supervise, coordinate, and collaborate with sub-contractors (plumbers,
vendors, and electricians, graphic installers) to meet all specified
requirements given at the commencement of all projects.
o Prepare and manage a team of 2-22 people for full inspections held by
city/county inspectors along with store owners/managers.
o Developed strong organizational skills due to: heavy multitasking,
countless project preparation deadlines set by clients, and managing
of numerous inventory storages.
o Have done different levels of maintaince i.e. (relocated sprinkler
system, patch and paint walls, minor plumbing, etc.)
Energized Distribution, Account Manager/Merchandise Distributor/Sales Rep.,
Bell Gardens, CA Sep '03 - May '05
o Managed/Marketed 350 stores/accounts within the LA area.
o Sold and distributed all company products (i.e. Red Bull, Fuse, Clamato,
and Wolfgang Puck).
o Exemplified exceptional customer relations. Customer service supervisor
of all accounts.
o Accounts Receivable: Controlled all cash and check transactions between
$1000-$7000 daily.
o Created and organized daily spreadsheets for all invoices/orders taken.
o Inventory Controller: responsible and accountable for loading all
appropriate merchandise quantity and quality for daily distribution.
o Implemented appropriate management level decisions if the area manager
was absent; discussed decisions in supervisory meetings.
o Handled approximately 300 cases (24 cans=22lbs each case) a day. Solely
loaded and unloaded all products.
United States Marine Corps, Sergeant/Squad Leader, 29 Palms, CA
Septembe
r '99 -
September
'03
o Supervised the daily operations and duties of 40 Marines, including
discipline.
o Led many fire attacks, instructed hand-to-hand combat and Urban Warfare,
as well as physical drills.
o Completed courses in: Information Systems Quantity Management (Microsoft
Word, Excel, and computer operations), leadership instruction for Squad
Leader and Sergeant.
o Participated and contributed to executive departmental decisions
concerning various internal/external projects for all supervised Marines.
o Researched, prepared, documented, and processed departmental classified
information using computer software. Detail-oriented.
o Logistics Controller: equipment, clothes, ammunition, weapons, rosters,
wills, and power of attorneys.
o Participated in Operation Enduring Freedom and Operation Iraqi Freedom
for 2 years.
o Awarded various honors: 2 Meritorious Mast's, Meritorious Promotion, Good
Conduct Medal, Combat Action Ribbon (Iraq), Presidential unit Citation,
National Defense Service Medal, Iraq Campaign w/two bronze stars, Global
War on Terrorism Service Medal, Sea Service Deployment Ribbon w/one
bronze star, and Certification of Commendation.
D&M Concrete, Foreman, Wendell, Idaho
Januar
y '97-
-Septe
mber
'99
o Managed a team of 4-10 men.
o Constructed homes and inspected all employees' duties to make sure they
met with city code.
o Specialized in home, business, and community concrete. As well as
framework building and repair.
o Supply (tools & materials) controller. Accounted for every single item at
the end of each day.
o Carried and supported massive amounts of weight. 10-80lbs per item.
o Employee Administrator/Developer: mentally and physically.
o Human Resources: employee recruiter.
o Marketing: promoted company's mission statement to various potential
customers (independent individuals and other major construction interest-
related companies)
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