Customer Service Manager
Resume:
ALEX CHEN
Phone: (416) 301- 6728
E-mail: *********@*****.**
PROFILE
. Solid experience on DB2, mainframe, Web services, .NET and Web
applications
. Good at QA methodology and QA processes
. Excellent analytical and technical skills
. Hard working, detail oriented, diligent and professional
. CSQA certified, PMP certified, PFPC certified, CSC certified, CFA L1
WORK EXPERIENCE
Senior QA Analyst - BMO
08/2006 - present
. Performed functional testing of OCIF DB2 system, include online,
offline, interface, MQ msg., conversion, DBI. Developed SQL queries
for the testing and created QA data file for the Integrated QA Env.
Good at QA tools like AQT, TSO, SOAtest, Excel, VSTS, HPQC, SAS etc.
. Tested different Customer Connect applications, familiar with the bank
financial and non- financial transactions and Pathway QA processes
. Tested many CCAPS/IBCCAPS/NRRS projects, good knowledge of BMO
lending applications, insurance and financial calculations, familiar
with VSAM files, TSO, Startool, TDQ, excel, VBA, VB script
. Created testing script using SOAtest to simulate customer connect and
online banking and tested different Midtier web services
. Created testing scripts for the testing of MDM services.
. Performed E2E testing on multi-tier platforms, such as customer
connect, OLB, Midtier, OCIF, CCAPS, NCCS, MECH, MTG, CADS etc
. Tested CFS web applications, also using SOAP UI to simulate CFS web
applications to test CCAPS API functionalities
. Advanced knowledge of QTP and descriptive programing. Created scripts
for the automation testing of .NET application, Web applications, and
scripts for the testing data preparation
. Using SOAtest and mock client to test ID security management (IBM
datapower) with SAML and SPNEGO
. Tested COMPASS money management system
. 5 years QA lead role experience of QA teams include contractors,
developers and senior QA
. Completed QA sizing of many CCAPS, Midtier and OCIF projects
. Created test plan and test strategy, test design, test tracking
report, test final report and signoff
. Coordinated across different QA areas, development and environment
team in the bank in a professional manner
. Provided training to team members of the applications, testing tools,
QA process and methodology
. Provided UAT support and working closely with business
. Able to work on any new system / new technology and perform well in a
very short period of time
Group RSP Associate - BMO
10/2005-06/2006
. Administrated BMO Group RSP applications
RSP Administrator - Mackenzie M.R.S
01/2005-03/2005
. Processed MRS RSP loan applications
Direct Banking Manager - BMO
09/2004-12/2004
. Sold financial products to BMO clients
Account Executive - Rogers Wireless
02/2003-07/2004
. Sold wireless plans to corporate clients
CSR - Futureshop
11/2002-01/2003
. Futureshop customer service rep
Manager - China Unicom
06/1998-06/2001
. Managed Data China Unicom data communication department
Senior Engineer - China Telecom
10/1993-05/1998
. Implemented a wide varieties of telecom projects
EDUCATION
Zhejiang University Electronics Engineering, Ph.D.
University of Electronic Science and Technology Master/Bachelor of
Engineering
REFERENCES: Available upon request
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