Project Manager Management

KRISHNA RAJAGOPAL B.E, M.B.A, PMP.

Email: ******************@*****.*** Phone: 416

*** ****

Career Summary

Seasoned project manager who excels at proactive problem solving and saved

more than $20K while completing projects worth $3 million within past 4

years. Experienced in different methodologies by managing throughout

software life cycle which includes defining project scope, collecting

requirements, estimating resources, developing schedule, managing execution

and change requests while balancing the scope, cost, schedule and Quality

baseline.

Areas of Expertise

Project Planning & Delivery management Cross functional team management

Offshore vendor management PMBOK standards implementation

Risk Management Change control management

Quality Management Stakeholder management

Negotiation skills Process improvement

Professional Qualifications

. Certified Project Management Professional (PMP) with Proficient grade in

all the five process groups.

. M.B.A -University of Saskatchewan, Canada.

Technical Expertise

Project Microsoft Project, Microsoft office, Borland Caliber RM, MS

Management Office products, PVCS Tracker, CMMI,JAD,AGILE,PMBOK

Tools Standards.

QA Tools Quick Test Professional, Quality Center 8.0/9.2, Clear Quest.

Database Oracle 9i,11, SQL Server, DB2, MS Access 2000

Application Web Logic, Web Sphere, Tomcat, Tuxedo, Citrix

Servers

Languages known Unix Shell programming, PERL, Java, SQL, PL/SQL, VBA, VB.NET,

Developer 2000, JavaScript, CSS, HTML

Applications OCS GUI, The Alcatel-Lucent 8610 Instant Convergent Charging

(ICC) Suite, AMDOCS Ensemble Modules: CSM, Billing, Number

management, Price plan Management, Provisioning, SAP (ECC6),

CAPSTONE, wealth management

Bell Mobility

April 2010 - Till Date

Role: Project Manager

Methodology: Agile

Budget: 500K to 700K for each release (5.0, 5.2, and 5.3).

Team size: 12 -15 direct reports, 1 Vendor for application development.

Project Description: OCS Configuration GUI 5.0, 5.2 and 5.3

The objective of this project was to develop a Graphical User Interface

(GUI) that can handle all the configuration changes on the Online Charging

System (OCS).The project was implemented in 4 different releases to

accommodate different configuration functionalities of OCS platform.

Responsibilities:

. Delivered successfully, the design, implementation and testing of OCS GUI

5.3 project 10,000$ within budget, one week ahead of schedule and within

accepted quality requirements. The other two releases were also completed

within budget, schedule and accepted quality requirements.

. Managed Implementation and testing of Advice on Charge (AOC) middleware

(Distributed System) server and integration of the server with the

OCS platform.

. Managed successful implementation of core database, lab/staging servers,

interface with the OCS platform, firewall/security clearance and Web

hosting for intranet access of the GUI.

. Managed the deployment and testing of the citrix XenApp server for

implementing OCS GUI in the server and making it available across the

LAB, Staging and in the production Environment.

. Analyzed the current work flow and implemented best practices like RACI

chart and work authorization system which in turn improved team

effectiveness, reduced scope creep and timely delivery of the project.

. Defined project scope and gathered requirements by involving the business

and design team.

. Created Work breakdown structure along with the team ensured all the

deliverables are captured.

. Estimated resources and efforts required for successful completion of the

project.

. Developed schedule baseline, milestones and budget and got approval from

the sponsor.

. Created roles/responsibilities matrix and assigned appropriate

responsibilities within the team.

. Conducted status meetings with the Vendor to resolve the roadblocks for

delivering functionality within applicable time frames.

. Approved and implemented CR's based on project scope thereby avoiding

scope creep.

. Tracked the project progress using performance metrics and reported the

status to the stakeholders.

. Conducted lessons learned meeting and updated the lessons learned

knowledge base.

Environment: OCSGUI, Alcatel-Lucent Instant Convergent Charging (ICC)

Suite, Java, Citrix, MySQL, MS-Project, Oracle 11, MS-Excel VBA, VB.net,

MySQL, Microsoft Access 2003.

TELUS Mobility

Feb 2009 - April 2010

Role: Project Manager

Methodology: Waterfall

Budget: 600K for each phase

Team size: 12 -16 direct reports.

Project Description: HOLBORN-Phase 1 and phase 2 Prepaid Services

development and maintenance

The purpose of this Holborn project is to change the existing CDMA (Code

Division Multiple Access) technology in mobile communications to UMTS

(Universal Mobile telecommunication System) which is one of the third-

generation (3G) cell phone technologies and also being developed into a 4G

technology.The project was to enhance the dealer web portal with Oracle

database as backend to support the sales of new HSPA (High Speed Packet

Access) devices.

Responsibilities:

. Developed Project Charter and got approval from the sponsor.

. Utilized Borland Caliber RM for requirement gathering, requirement

tracking and locked the scope when the requirements for the new

release are approved.

. Created Work breakdown structure, WBS Dictionary ensured all the

activities are captured in WBS.

. Estimated resource requirement, activity durations, developed schedule

and budget.

. Developed new template for resource estimation, time and cost

estimation.

. Ensured all the requirements are delivered by the vendor in timely

manner and within the budget.

. Developed environment Downtime tracking system using VBA and generated

weekly reports for the Downtime analysis meetings.

. Approved the change requests from the business team, using integrated

change control systems.

. Delegated Roles and responsibilities for execution among 12 project

members and reported performance to the stakeholders.

. Measured the team's performance against the performance baseline and

other KPIs that were determined during the planning phase.

. Managed the development and delivery of post-implementation incident

requests within the approved time.

. Managed implementation and Acceptance testing for Holborn phase 1 and

phase 2 in both lab and production environments. (SMS, Voice calls,

Data charging).

Environment: Alcatel Lucent SurePay(Prepaid) platform, Toad for oracle 9i,

Caliber RM, Citrix Meta frame, SQLServer7.0 / 2000, Microsoft project,

AMDOCS Ensemble (CSM, Billing), Oracle 9i Quality Center 9,VBA, Ms Visio,

Different web activation interfaces like Smart desktop, Corporate store

activations, Channel Dealer/Retailer activations and Mercury.

Bell Canada

Feb 2007 - Feb 2009

Team Lead:

Methodology: Agile

Team size: 10.

Responsibilities:

. Responsible for training, leading, prioritizing and assigning

responsibilities for 10 QA Analysts in NM1 module and other third

party KPI tracking tools like Performer.

. Prepared of Acceptance Test Plan for the release after analyzing the

requirements and Impact assessments.

. Prepared High level cost estimation, resource effort estimation,

environment requirements and other interface requirements for the

upcoming projects.

. Responsible for creating and updating traceability matrix for specific

projects.

. Managed the defect resolution process and reported testing progress to

the manager.

. Responsible for creating and maintaining regression suite for sanity

testing and production deployment testing.

. Performed automated regression testing using Quick Test Professional

and reported the defect using Quality center.

Environment: Windows95/98/NT, SQLServer7.0 / 2000, C#, Oracle8, Access

2000/Excel2000, AMDOCS ensemble, Citrix, DB2, JCL, Quality Center 8.2 and

Quick Test Professional 9.0,Load runner, Win-runner 7.2,Test Director 7.6 .

Canada Life

Jan 2006 - Jan 2007

Senior QA Analyst

Responsibilities

. Performed Regression and Integration Testing and was responsible for

interacting with developers.

. Prepared Test plan, Test cases and traceability matrix.

. Performed data driven testing with Data Driven Wizard in Win Runner and

enhanced the overall functionality of the application.

. Used ClearQuest as repository for requirement analysis, design test

cases, Execute test cases, Bug tracking and reporting.

Environment: IBM Rational robot, Rational Robot, Windows NT/2000, Java,

J2EE, Web Sphere, Web logic, Visual Basic, DB2, SQL Server, Oracle 9i,

PL/SQL, and XML.

Cingular

Apr 2002 - Sep 2004

Senior QA Analyst

Responsibilities

. Performed manual and automated testing and defect tracking of Web

applications

. Coordinated in the preparation of Test Plan/ Test Strategy for the

application after careful analysis of requirements and specifications

. Created and executed detail function test script and test cases based on

the business requirements.

. Automated the test process by developing scripts using Win Runner as per

test cases.

. Identified the documented defects and verified the bugs fixed by

developers during each phase of Black Box Testing. Reported and tracked

the defects using Test Director.

Environment: Win Runner, Test Director, Java, J2EE, Oracle, MSOffice,

Windows Pro/2000 and UNIX, Load Runner.

Capital One. Feb 2001 - Mar

2002

Software QA Analyst

Responsibilities

. Developed Test Cases from Business Requirements, System Requirements,

High Level Design Documents and Detailed Design Documents.

. Implemented Business Process Change Management, SDLC, SDM and IT Project

Management.

. Executed test cases on and validated the functionality on Backend by

writing complex SQL queries and compared the same on Front-End using

Capstone.

. Tracked Bugs with the help of Test Director

Environment: Test Director, Win-Runner, HNCCAPSTONE (CWS, AWS), TDG, TES

WEB, SAS, Ab-Initio GDE, Oracle 8i, TOAD, Power Builder, HP-UNIX, FTP,

TCP/IP, I.E, Windows2000/XP

Morgan Stanley Aug 2000-Jan

2001

Software QA Analyst

Responsibilities:

. Wrote high Level Test Plans by incorporating User Profiles,

Configurations, Environments, Risks, Test Scenarios, Schedules and

Analysis and Presentation of Results. etc.

. Performed Regression Testing and generated additional scripts for each

version.

. Extensively used Test Director, for test planning, bug tracking and

reporting.

Environment: J2EE platform technologies comprising of Enterprise Java Beans

(EJB), Java Server Pages (JSP),JDBC, XML, Web Sphere MQ, Citrix Server, Web

Logic 6.x/7.0, Load Runner, WinRunner, Test Director, Clear

Case/ClearQuest, Oracle 9i, Windows NT/2000/, Unix.

Educational Qualifications

. Bachelor of Engineering - Electronics & Communication-University of

Madras, India.

. HDSE - Higher Diploma in Software Engineering, Aptech Limited - India.

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