Customer Service Supervisor
Resume:
Calvin Tran
Garden Grove, CA 92843
*********@*****.*** or *********@*****.***
OBJECTIVE
A challenging position in warehouse operations management with a manufacturing or distribution/logistics
environment.
EXPERIENCE
January 2011 – September 2012 Converse Inc. Ontario, CA
Operation Supervisor
• Managed the inbound department.
• Assist in managing the cross-docked department.
• Managed the fulfillment orders for E-commerce business.
• Responsible for receiving products into inventory in a timely manner.
• Implement SOP to be in compliance with Company Policies and Procedures.
• Sets and communicates clear expectations for team members regarding expected productivity
results.
• Promotes continual improvements in material movement, inventory accuracy, safety, and
employee development.
• Motivates others and promotes collaboration and accountability to meet team goals.
Feb 2008 – Jan 2011 Menlo Worldwide Logistics Irvine, CA
Operation Supervisor
• Managed Pick/Pack, Inbound & VAS departments.
• Maintain an acceptable picking productivity/benchmark for order pickers.
• Responsible for set up locations/slotting for incoming freights.
• Prepared daily/weekly reports for managements.
• Insuring accuracy of receiving and investigating/reconciled any discrepancies.
• Maintain an acceptable picking productivity/benchmark for order pickers.
• Improved production/VAS productivities.
• Provides safety instruction to all associates as needed and reports all work-related injuries
immediately.
• Participated on Lean committee.
• Assists in ensuring the security of the facility, its environment, employees and contents.
March 2006 – Feb 2007 Broder Bros, Inc. La Mirada, CA
Inventory Control Manager
• Maintains a high level of inventory accuracy through cycle counting and process improvements.
• Insuring accuracy of receiving and investigating/reconciled any discrepancies.
• Assist in managing warehouse operations.
• Managing return material authorization (RMA) processing
• Create and preparing reports to forecast and project inventory levels to ensure optimal utilization.
• Analyzing warehouse requirements, procedures, review system capabilities, workflow, and
limitations.
• Assisting external audit teams and providing them timely and accurate information.
• Ensures that KPI’s and inventory accuracy standards meet DC objectives.
Dec 2004- Jan 2006 NYK Logistics Long Beach, CA
Inventory Control Supervisor
• Responsible for set up locations/slotting for incoming freight.
• Improve production productivities via slotting with customer’s velocity report.
• Maintained inventory put-away types and item master list.
• Maintains a high level of inventory accuracy through cycle counting and process improvements.
• Participates in a team setting to provide solutions to business partners & customers.
• Motivates others and promotes collaboration and accountability to meet team goals.
• Responsible for assigning work, meeting completion deadlines, interpreting and ensuring
consistent application of organization policies.
Aug 2002 – Dec 2007 Houdini Inc. Fullerton, CA
Receiving/Inventory Control Supervisor
• Responsible for set up locations/slotting for incoming freight.
• Recommend training and development opportunities for staff.
• Optimize warehouse layout to maximize and balance space utilization and handling efficiency.
• Maintain accurate physical inventories. Define and implement a cycle count program and ensure
this program is driving inventory accuracy to 100%.
• •Ensure that all records and reports regarding warehouse activity are prepared on a timely basis
and effectively maintained.
• Oversee the transfer of inventory to 3rd party logistic partner.
• Participate in daily production, picking orders, processing receipts.
Feb 1995 – Dec 2001 Radiance Medical Systems Irvine, CA
Planner/Buyer
• Planning strategies for required materials. Maintained accuracy of materials.
• Reviewed new production specifications and production forecasts to determine materials needs.
• Coordinated and scheduled build for production. Expedited materials for production.
• Issued purchase orders and schedule material deliveries.
• Oversee supplier/production conformances.
• Maintain system data (items master, PO, production orders).
• Assisted in resolving customer service, A/P, Q/A problems and discrepancies.
• Performed and prepared weekly/monthly reports for various Depts.
• Supervised Shipping/Receiving Department personnel’s.
• Trained and developed new associates in Materials Department.
• Coordinated company Haz-Mat program.
• Trained with MS Word, MS Excel, MRP, MAS90 systems.
EDUCATION
1984-1987 Oklahoma State University Okmulgee, OK
• AA Degree in Electrical Engineering
REFERENCES
Will provided upon request.
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