Administrative Assistant Manager

Ren Driver

Education

Otterbein College

Bachelors of Arts in Mass Communication with a focus on broadcasting

< Assembled multiple video productions on both non-linear and linear

editing machines

< Worked with live radio broadcasts and have learned to operate the prophet

broadcast system

< Operated camera and video switchboard at live events

< Live audio mixing in concert settings

< Trained in Avid Express, protools, audacity, Sony Vegas, and adobe

audition

< Trained with DVC Pro based cameras

Skills

< Currently in the process of achieving A+ Certification

< Use of Prosumer grade DSLR cameras as well as both on and off camera

lighting

< Use of Adobe Lightroom and Photoshop for photo manipulation and post

productions

< High level of skill in troubleshooting both software and hardware issues

< Able to organize and lead groups of people towards one particular task

< Experience with working with home, college and small business networking

< Skilled with Windows 8, Windows 7, Windows Vista, Windows XP, Windows

2000, and OSX

Experience

Freelance IT Work (August 2005 - Current)

. Attempt to troubleshoot and resolve client issue over the phone

. Perform housecalls to resolve software or hardware issue

. Perform OS and hardware upgrades for client

. Perform backup of client's files and perform clean install of OS

. Replace laptop hardware(such as screen) for client

. Set up home networking arrangements for client

. Performed data migration for Driver Alliance Insurance, transferring

documents to the new computers as well as installing and configuring

Microsoft Office into the PCs

Audio Visual Supervisor (August 2011 - May 2013)

Northpointe Conference Center (Lewis Center, OH)

. Assist clients with all A/V questions during events

. Assisted in system migration from Windows XP to Windows 7

. Handle opening routine, checking the rooms and making sure they are

set up properly

. Work with meeting planners to determine what A/V needs the client will

need

. Make orders for A/V rentals and prepare purchase orders for new

equipment as needed

. Prepare schedule for A/V department's staff

. Research and prepare equipment requisitions for ordering new equipment

as needed

. Handle inventory of A/V and company IT equipment and report any

discrepancies

. Troubleshoot IT issues client may have onsite, such as network

connectivity of projector connectivity

. Act as liason between client and Network helpdesk for special events

as required

. Handle all calls to IT Helpdesk, Network helpdesk, or Vlan helpdesk

for the onsite staff

. Assist in room table settings when setup is short handed

. Assume role of Conference Service Manager when Conference Service

Manager is unavailable or offsite

Credit Collector (October 2008 - July 2011)

Alliance Data Systems (Westerville, OH)

. Handle high volume outgoing calls to customers with delinquent

accounts in attempt to cure the account

. Deescalate situations with irrate customers

. Offer customers multiple methods of curing account delinquency

. Skip trace to discover additional phone numbers to contact customers

Administrative Assistant (March 2008 - October 2008)

Otterbein College Graduate Office (Westerville, OH)

. Communicate Information to customer/client on the graduate program

. Handle and input student data into the Student information System

. Assist with IT related issues in the office as well as assemble and

lead computer related projects

. Write technical documentation for Office software

Administrative Assistant (September 2007 - March 2008)

Otterbein College Security Department (Westerville, OH)

. Handle all incoming phone calls

. Dispatch officers

. Make contact with Westerville Police Department/Westerville Fire

Department as well as Students/Faculty when request

. Assist in IT needs within the office

Student Tech Assistant (August 2006 - June 2007)

Otterbein College IT Department (Westerville, OH)

. Troubleshoot and repair various computer related issues

. Patch Ethernet cabling within resident halls

. Provide Technical support by phone and in person

. Troubleshoot college account related issues

. Assist co-workers with computer related problems

Contact this candidate