Customer Service Representative
Resume:
Dwaynette Shanell Taylor
**** ***** ******* ****** *** D106,
Miramar FL. 33025
Phone: 305-***-****
***************@*****.***
Objective: To secure a position within a leading organization and/or department to achieve their strategic, operational and
organizational objective in a solid professional manner.
Work Experience: October 2007 – March 2012 Comcast Cable Miramar, FL
Customer Service Representative/ Customer Account Executive
Exceeding Monthly Sales goal, Upgrading Customers, and New accounts Activations.
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Technical Support, Trouble shooting Cable, Internet and Telephone related issues.
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Billing, Answering billing inquires, Processing Payments, Collections and Applying credits and adjustments.
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Dispatching, scheduling installation/ service related appointments, communicating with field technicians.
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General office, Filling Documents, Communicating via E mail, faxing and multiple line switchboards.
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October 2006 – August 2007 American Express Plantation, FL
Customer Service Representative / International Disputes
Responsible for resolving card members disputes against international merchants.
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Contacted International Merchants to obtain sufficient Information to help resolve disputes.
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Performed miscellaneous departmental duties as assigned by supervisors.
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Communicated with card members and/ or international merchants via e mail, telephone or faxing.
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May 2005 – August 2006 PRC DirecTV Commercial Miami, FL
Customer Service Representative
Trouble shooting, adding services and programming.
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Processed payments via Credit cards and/or EFT.
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New accounts activations.
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Made outbound collection calls to customers with outstanding balances.
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November 2004 – April 2005 Technion Communication Miramar, FL
Customer Service Representative
Answered billing related inquires.
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Assisted customers with upgrading products and phone features.
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Processed payments.
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SKILLS: Money Transactions, Problem Solving, General Office work, Computer Knowledge, Organizational abilities, Order entry
Retails, Communication skills, Security.
Education: May 2011 Broward County Community College
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