Customer Service Representative
Resume:
DENNIS OSBORNE
**** ********* ****, *******, *********** 39206
*******.*******@*****.***
ITT TECH PHONE SUPPORT/ HELP DESK - CUSTOMER SERVICE REPRESENTATIVE
Customer-driven and action-oriented professional, with experience in customer service and help desk support. Adept at providing high level of support to diverse people with different cultures and backgrounds. Skilled at organizing, processing, and maintaining sensitive records and files. Equipped with strong oral and written communication skills combined with excellent interpersonal, organizational, time management and customer relations ability. Accustomed to driving improvements on efficiency, productivity toward the successful attainment of corporate goals. Proficient with Microsoft Office Suite (Word and PowerPoint; Adobe Photoshop; Adobe InDesign; and Adobe Illustrator.
EDUCATION
COURSEWORK IN MAJOR, 2010
University of Southern Mississippi, Hattiesburg, MS
DEGREE IN GRAPHIC DESIGN TECHNOLOGY, 2008
Hinds Community College in Raymond, MS
FUNCTIONAL SKILLS WITH EXPERIENCE
CUSTOMER SERVICE
- Dealt with greeting and assisting customers to ensure repeat business.
- Acted as a counselor to residents living in dorm regarding personal, residential, and educational issues.
- Documented all customer interactions and transactions, details of inquiries, complaints, and comments, as well as actions taken.
- Communicated customers over the phone regarding any delays or problems with their requests.
- Built and cultivated long-term quality relationships with clients to provide total satisfaction as well as to generate sales and new business opportunities.
HELP DESK AND CLERICAL SUPPORT
- Performed key tasks, such as conducting suggestive selling, answering phone calls and inquiry, and taking catering orders.
- Handled the compilation and filing important documents.
- Guarantee a high degree of accuracy in entering all information in company’s database.
- Signed residents in and out of log book to properly monitor all in and out times of students.
- Trained newly hired employees to develop competencies and achieve the highest level of performance.
WORK HISTORY
CASHIER 2012–PRESENT
NEWKS EATERY CAFE - FLOWOOD, MS
CASHIER 2011–2012
CHICK-FIL-A - MADISON, MS
COOK/GREETER 2010
SWEET PEPPERS - RIDGELAND, MS
RESIDENTIAL ASSISTANT 2006-2007
HINDS IN RAYMOND - RAYMOND, MS
ACTIVITIES
Volunteer Residential Assistant, Nursing Homes
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