Customer Service Quality

Robert K. Banks

*** ****** **., ***. *, Taylors, Sc, 29687

864-***-****, Cell 864-***-****

******.*******@*****.***

Management Professional

Manufacturing Production Supervision

A manufacturing professional who has 20 plus years of experience includes

supervision, engineering and production. A professional who has assisted

in ISO and QS certifications, promotes the philosophy of Safety, Quality,

Customer and Company to improve the success of production teams and the

Company. Excellent communication, supervisory, quality, troubleshooting and

hands on skills. Since moving to Greenville, SC, I have been looking for a

supervisor position with a stable company that has similar business

philosophies as mine.

Areas of Expertise

Management & Methodology: Assembly, Machining, Metal blanking/forming

Supervision, Team Building, Conflict Management, Employee Relations,

Performance Management, Production Scheduling, Resource Planning, Lean

Manufacturing, 5S Philosophy, JIT, Quality Control, ISO, QS9000,

Kanban, Safety Programs, Workflow Optimization, Kronos and various time

keeping systems, Promotes the "Safety, Quality, Customer and Company"

philosophy.

Mechanical Aptitude: Troubleshooting, Cell Machining, Metal Blanking /

Forming, Plastic Extrusion Molding, Welding, CNC / Hand Lathes,

Mills, Screw Machines, VTL's, Okuma Lathes, Studer Grinders, Gear

Shapers, Gun Drills, Ultra-High / High Vacuum Equipment, Presses, Fork

Trucks, Others

Production Experience

Curtiss Wright, Duncan SC

02/2012-Pres.

Quality Inspector

Perform incoming, in process and final inspection on HVOF and plasma

sprayed parts for Curtis Wright Surface Technology customers by using NDT

techniques.

Author Certificates of Conformance for the parts after the final

inspections are done.

Perform internal audits and trained less experienced inspector on gauging

methodologies.

Developed gauging set ups for engineering special projects.

SCSI Fountain Inn, SC

9/2011-

2/2012

SUBCONTRACTED QUALITY AUDITOR

Inspect engines for conformity prior to shipment.

Documented any defects and routed the engine to either repair or shipping.

Increase awareness of several quality issues and had those issues

resolved.

MAU Temporary Services, Spartanburg, SC.

6/2010 - 4/2011

TEMPORARY ASSEMBLY associate

Installed exterior engine parts to diesel and gasoline engines.

Assisted in the rearrangement of staged part locations to increase operator

efficiency.

Trained new associates to perform assigned job tasks.

Kelly Automotive Services, Indianapolis, IN 5/2007 - 10/2007

CONTRACT- PRODUCTION SUPERVISOR Coordinated production workflow within

a tier-one automotive interior plastic parts plant, maintained targets

and met production deadlines including closing of center console

production line.

. Managed people and issues while fostering harmonious relations within

the work group and ensuring smooth flow of production of parts to meet

orders from Toyota, Ford, and Chrysler.

. Collaborated with associates and directed activities to obtain optimum

manufacturing and use of manpower, machines, and equipment.

. Managed material, machines and manpower during the shutdown of several

production lines.

Siemens Diesel Systems Technology, Blythewood, SC 4/2006 - 4/2007

THIRD SHIFT ASSEMBLY & TEST COACH (Supervisor) - Monitored production

goals and effectively managed manpower and machinery to consistently

meet targets and achieve quality goals. Supervised employees and

combined full time and temporary associates into one team to expedite

work flow. Recruited with a full company relocation package to

increase the productivity on third shift. Manufactured diesel fuel

injectors for the International Engine Company and Ford. Supervised 40

employees.

. Fostered teamwork and pride of workmanship to improve productivity.

. Facilitated communications between components and engineering groups

to increase parts flow and yield.

. Collaborated with others to achieve quality and productivity

improvements for I6 and V8 assembly lines; increased V8 production

output by 30% and established production records for the I6 line.

. Assisted the engineering technicians with troubleshooting the

production lines.

. Developed several manpower reduction plans to meet the reduced

production requirements and cost.

Acuity Lighting, Crawfordsville, IN 5/2005 - 4/2006

SET UP OPERATOR -- Utilized knowledge of punch presses and related

equipment to perform set up and change die sets for the effective

production of quality parts. Consistently produced the rate quantity and

set up times. Setup and operated M&M Metal Spinners and Ormera Metal

Formers. Licensed fork truck driver, stand up and sit down types.

Continental Engineering & Design, Indianapolis, IN 1/2003 - 6/2003

CONTRACT- ASSEMBLY / TEST SUPERVISOR -- Recruited to supervise wire

harness assembly and cold test personnel and assist with the ramp up of

production of a 6.0-liter diesel engine (aka Ford Powerstroke engine) for

the International Engine Company (a division of Navistar).

. Challenged to develop and execute quality control strategies that

would support production.

. Communicated with other departments including engineering,

maintenance, and departmental supervisors to improve first time yield.

. Assisted in securing QS9000 certification.

. Wrote several work instructions for the engineering department.

Allison Transmission, Indianapolis, IN 11/1999 - 10/2002

MANUFACTURING SUPERVISOR -- Led a lean, efficient, empowered work force and

achieved quality and production goals with excellence and integrity.

Supervised workers within a just-in-time machining environment and

maintained adherence to all GM guidelines including safety, quality

responsiveness, and financial best practices.

. Demonstrated ability to schedule production to meet assembly build and

service requirements within a

. JIT / Kanban cell environment.

. Performed layered audits, quality audits, and quality network 8-steps

to ensure consistent quality.

. Worked as part of a team to improve machine up time.

. Developed effective method to expedite parts when normal processes

were constrained.

. Collaborated with one other supervisor to manage afternoon shift

without Area manager oversight for 3-month timeframe; successfully

maintained standards and production quotas.

Prior to 1999

Shift Supervisor Kaufman Products, IN 1998 - 1999

Production Supervisor Raybestos Products Company, IN 1993 - 1998

Production Tech Advanced Metalworking, IN 1991 - 1993

Senior R&D Engineering Tech ITT Defense, VA 1986 - 1991

Production Machinist Ingersoll Rand Corporation, VA 1981 -- 1986

Other Experience

WAL-MART, Crawfordsville, IN 12/2008 - 12/2009

Overnight Support Manager - Provide support to various teams ensuring

area goals were met. Serve as customer support manager and carry out

excellent customer service while assisting patrons with the selection

and purchase of merchandise. Manage a variety of tasks within a fast-

paced, challenging retail environment

Self-Employed 7/2003 - 4/2005

Licensed Realtor -- Leveraged people and customer service skills to assist

a diverse client base in their desire to buy / sell homes. Developed

strategies to reach customers and used detail orientation to complete all

necessary contracts / paperwork. Licensed State of Indiana Realtor.

EDUCATION

Virginia Western Community College

Associates degree in Mechanical Engineering Technology.

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