Quality Control Training

MARCO BRITO

*** ****** *** ***.*

Brockton, MA. *2301

774-***-**** • *********@*****.***

OBJECTIVE

To obtain a position where I can utilize my technical, organizational and customer skills

that I have attained.

EXPERIENCE

Assistant Trainer- MULTIBAND, Inc. January 2012 - Present

• Assist in the preparation and training of new hire technicians, up-training on advanced

products.

• Build and maintain display and boards, maintain and keep up to date all training/safety files

field training/oversee field training, various e-files, assist technicians/supervisors and attend

weekly office calls.

• Ensure all safety policies are been followed.

Field Supervisor - MULTIBAND, INC. Sep 2007 – January 2012

• Responsible for daily activities of assigned technicians, trained and up-trained new hire

technicians and supervisors, investigated, report, resolved accident, damage and injury

claims, performed quality control check on completed work.

• Lead and participate on weekly meetings and safety reviews, reviewed reports with assigned

personnel and measured their progress.

• Handled monthly inventory and field inspections on fleet vehicles, ensured that assigned

installers achieved complete customer satisfaction 100% of the time by performing work in a

professional, timely and approved manner.

Service Repair Technician- MULTIBAND, Inc. March 2007 – Sep 2007

• Completed service calls.

• Repaired customer’s problems with the Directv system.

• Responsible for bringing jobs up to Directv's specification.

Installer- MULTIBAND, Inc. October 2006 – March 2007

• Performed Directv residential/commercial installations and upgrades.

Dispatcher/Lead Valet/Supervisor- CENTRAL PARKING SYSTEMS SEP 2002- Nov 2005

• Assisted guests at the Ritz Carlton Hotel with arrivals and departures

• Reconcile monthly valet parking invoices, reviewed daily postings for accuracy.

• Assisted in training of new valets, provided problem solving resolution when needed,

coordinated vehicles that were coming and going into the complex.

EDUCATION

Rets Technical Center- Certificate 2002-2003

• Advanced electronics.

• Radio and television electronics.

• Digital/Industrial robotics.

• Communication electronics.

• Personal computer electronics technology.

• Network technology.

• Troubleshooting.

LANGUAGE

English, Portuguese, Cape Verdean Criole and Spanish.

Reference

Reference provided upon request.

Contact this candidate