Customer Service Sales
Resume:
Candice B Bottcher
McHenry I l 60051
Objective: Put my 20 plus years of acquired skills and abilities to use within a stable
company with room for advancement.
Work H istory
Power Conversion Products L LC 1997 - 2001
Collections Clerk / Accounts Receivable
I nvoicing, Worked from aging reports to collect past due invoices for commercial accounts,
resolved billing discrepancies, sent collection letters, set up new customers per company
policy, heavy outbound calls.
Water Works 2001-2007
Service Coordinator
Scheduled Service Techs daily work routes, dispatch, communicate decisions to and discuss
t ransactional information with the field, escalation point of contact for customer
complaints, resolved all customer complaints, invoice for service calls
Snap On 2007-2011
Customer Service Rep Sales Support
Data Ent ry, Responsible for handling client orders received through phone calls, mail,
email, fax. Answering up to 50+ calls daily, support for sales field, t racking replacement
packages, filing damaged claims, special departmental projects
V isiting Angels 2012 – Current
Caregiver
P roficient in Microsoft Word, Excel, Outlook, CIM, LN, Quick Books, Peachtree,
Reflections, Norstar phone system. Ability to maintain high performance levels while
learning new tasks quickly
Contact this candidate