Customer Service High School

Jovan Muniz

Student at Percholas institute for techology

************@*****.***

Experience

Warehouse Specialist at Tamlight Lighting

December 2010 - December 2012 (2 years 1 month)

Manage user profiles; migrate user profile data using Windows Easy Transfer and USMT

Analyze and fix a wide range of hardware and software errors using programs such as Recovery Console and

Command Lines

Setup/manage/troubleshoot wired and wireless networks; configuring wireless network security

Setup and troubleshoot Internet connections

Shared resources, mapping drives, managing folders and apply file access permissions

Create and modify Windows images using Imagex, DISM and Ghosting software

Manage applications by using AppLocker and software restriction policies

Set up and apply recovery agent for Bit Locker and Bit Locker to Go

Setup group policies; deploy an operating system using RIS or WDS; Received product orders from

customers

Pulled, packed and shipped product

Called freight lines to determine least expensive quotes and pickups

Meticulously maintained and managed inventory and receiving stock

Universal Clearance Center, Clearwater, Fla; Meeting the needs of customers as well as meeting sales goals

Assisted customers with any inquiries or concerns

Maintained company web site, processed and packaged mail orders

Responsible for opening and closing store

ACHIEVEMENTS: Received exclusive customer satisfaction award, as a result of providing outstanding

customer service. Performed full management functions.

Skills & Expertise

Microsoft Office

Java

Team Leadership

Troubleshooting

Computer Hardware

C++

Wireless Networking

Customer Service

Databases

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Microsoft SQL Server

SQL

Software Installation

Training

Windows

Operating Systems

PowerPoint

Program Management

Management

HTML

Group Policy

Microsoft Excel

Teamwork

Networking

Customer Satisfaction

Access

Analysis

Windows 7

C

Hardware

Linux

Education

Percholas institute for techology

A+, 2013 - 2013

Clearwater High School

Diploma, 2006

Per Scholas Institute for Technology

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Jovan Muniz

Student at Percholas institute for techology

************@*****.***

Contact Jovan on LinkedIn

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Contact this candidate