Customer Service Management
Resume:
ERIK MALINOWSKI
**West*** Foster Avenue - Medinah, IL 60157 U.S.A
Email: **********.****@*****.*** Cell Phone: 630-***-****
EDUCATION
Western Illinois University - Macomb, Illinois
• Bachelor of Science in Emergency Management - May 2013
• Bachelor of Arts in Spanish - May 2013
• Associates Degree in Fire Administration - May 2013
University of Valencia - Valencia, Spain (Study Abroad Program through WIU) - Spring 2012
• Studied Spanish language, literature, history, and culture
American/Professional Bartending School - Schaumburg, Illinois
• Professional Bartending Diploma - August, 2011
• Basset Certification - August, 2011
College of DuPage - Glen Ellyn, Illinois
• Certificate in Emergency Medical Technician Basic - August 2009
LANGUAGES
• English: Native speaker of English
• Spanish: Read, write, speak (intermediate level)
• Polish: Read, write, speak (intermediate level)
WORK EXPERIENCE
Schaumburg Office of Emergency Management Intern - Spring 2013
Aon Hewitt - Customer Service Associate - September 2012 to January 2013
• Assist employees of AT&T with problems and questions they may have, mainly dealing with insurance such
as medical insurance, life insurance, and Medicare programs
WIU Union Operation Office - Operations Specialist - October 2010 to May 2011, August to December 2011
• Maintained the operations of all equipment used by university students and guests, reported irregularities to
supervisors, and provided a safe, secure setting for the university community
Wal-Mart - Dry Grocery Sales Associate - June to August 2011
• Maintained adequate shelf stock, monitored product pricing, and provided first-class customer service at all
times
Pool Guards Inc. - Lifeguard - May to August 2011
• Regulate a safe setting at all times by providing courteous but firm guidance to swimmers and checked all
entrances and exits to secure the building for the evening
ACHIEVEMENTS/CERTIFICATIONS
Paradigm
• Pipeline Emergency Response- March 2013
Federal Emergency Management Agency, Department of Homeland Security
• Hazardous Materials for Medical Personnel- February 2013
• Emergency Support Functions (ESF) #1o Oil and Hazardous Materials Response- February 2013
• Radiological Emergency Response- February 2013
• Forms Used for Development of the Incident Action Plan- February 2013
• Leadership and Influence- February 2013
• Emergency Support Function (ESF) #9 Search and Rescue – January 2013
• EOC Management and Operations – January 2013
• Exercise Design- January 2013
• ICS for Single Resource and Initial Action Incidents- January 2013
• NIMS Communication and Information Management- January 2013
• NIMS Resource Management- January 2013
• NIMS Multiagency Coordination System (MACS)- January 2013
• An Introduction to NIMS Intrastate Mutual Aid- January 2013
• An Introduction to Workplace Violence - November 2011
• Diversity Awareness - November 2011
• An Introduction to National Response Framework - April 2011
• An Introduction to National Incident Management System - December 2010
• An Introduction to Incident Command System - November 2010
TEFL Express
• TEFL (Teaching English as a Foreign Language) Certificate - January 2013
The International Association of Arson Investigators, Inc
• Introduction to Fire Dynamics and Modeling - March 2011
National Fire Academy, Department of Homeland Security
• Fire Investigation and Analysis - May 2011
• Fire Prevention Organization and Management - May 2011
• Personnel Management for the Fire and Emergency Services - December 2010
• Managerial Issues in Hazardous Materials - June 2010
American Red Cross
• Lifeguarding/First Aid - May 2011
• CPR/AED for Lifeguards - May 2011
American Heart Association
• CPR/AED for Professional Rescuers and Health Care Providers - June 2009
COMMUNITY INVOLVEMENT
Ethiopian Community Association of Chicago - Tutor - November 2012 to February 2013
Franciscan House of Mary and Joseph Shelter - Sandwich Maker - December 2012 to February 2013
IUVE - Caregiver - January to May 2012
Boy Scouts of America - Eagle Scout - August 2008
• Completed all preparation, training, and experiences necessary to advance to the position of Eagle Scout
including; Community Service, First Aid, Camping (setting a tent, building a campfire, cooking, & other
woodcrafts), and Sports (canoeing, rifle shooting, fishing, and other sports)
Heartland Blood Center - Lifesavers Club
AGRICULTURAL VOLUNTEER EXPERIENCE
Vytautas and Egle Zaltauskas’s Farm - Maciunai, Lithuania - May 2012
• Performed facility construction/maintenance, plowing/planting/mulching vegetable fields
Julius and Erica Peciulis’s Farm - Pabaisko Seniuniya, Lithuania - May to June 2012
• Performed facility construction/maintenance, weeding/mulching vegetable fields
Allan and Eva Durant’s Farm - Pecs, Hungary - June to July 2012
• Maintained livestock care, harvested and weeded fields
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