Analyst Technician

Location:

Posted:

September 30, 2013

Jackson Hardesty

*******.********@*****.***

Qualifications

Upcoming University of North Texas graduate offering a strong academic background

in IT combined with excellent experience as a helpdesk analyst.

Quickly learn and master new technology; equally successful in both team and self

directed settings; and proficient in a range of computer systems, languages, tools and testing

methods.

Willingness to learn and grow; Passionate about achieving a challenging position that

allows meaningful contributions to helping the success of the company.

Education

University of North Texas – Denton, TX, Degree expected 5/14

B.A.A.S. in Applied Technology and Performance Improvement

Concurrent Employment with College Studies:

Networking Intern, FTSI (Summer 2013): Worked alongside the networking team at

FTSI to help make network maps and configure cisco switches and routers. Also participated

in many of the projects the team had to implement during the summer including creating a

new network for an off site location.

Student IT Technician, University of North Texas (May, 2012 to Present): Provide

networking/desktop support to all students and staff members of the University.

Computing Consultant, DSA Publishing, LRV Remodeling and Design, Joseph

Vincelli (April, 2009 to present): Provided network support for both office locations and

advised what should be changed for optimization of the workplace.

IT Experience

University of North Texas

Helpdesk Analyst, University of North Texas (May, 2012 to Present): Handled

technical troubleshooting within an enterprise environment, including system crashes, slow

downs and data recoveries. Responsible for quick documentation of priority problems, and

escalation (if appropriate), resolution and closure of trouble tickets.

Selected Contributions:

Exceeded issue resolution targets and achieved exemplary customer satisfaction

scores.

Handled 30+ technical/mission critical calls daily and consistently met high service standards.

Accolades/Achievements

• Student Member on the Technology Leadership Board with McKinney ISD

• Winner of the Entrepreneurship student of the year award while at Oklahoma State University

• Consistent Deans List Student

References

• References available upon request