Customer Service Sales
Resume:
Amanda Smukler
Conshohocken, PA 19428
215-***-**** Cell
*************@*****.***
Professional Summary:
Results oriented licensed loan officer with strengths in purchasing, vendor relations, negotiation,
customer service and sales. My goal is utilize my strengths to increase customer satisfaction while
improving the profitability of the company.
Core Qualifications:
• Licensed loan officer in 13 states: PA, NJ,CT, CA, MA,OH, MI, NC,GA, FL, TX,CO,VA
• Computer proficient with Microsoft Office, PeopleSoft, Destiny, and Encompass
• Creative problem solving skills
• Strong interpersonal and communication skills.
• Client focused skills in customer service, marketing and sales.
• Contract negotiation, review and drafting of purchase orders.
• Purchasing skills with primary focus toward expense control.
• Knowledgeable of the federal guidelines and origination of VA, FHA, Conventional and Reverse
mortgages
Work Experience:
Licensed Loan Officer - Home Finance of America 01/13 - present
• Reviewed applicants to ensure financial status, credit and property evaluations in accordance
with policy
• Submitted appropriate documentation
• Answered client calls and did follow-up
• Kept up to date with new loan types, rates and other services to serve the needs of the client
• Handled client inquiries
• Processing loans from start to finish
Accomplishments
• Locked 8 loans in one week
• Closed several purchase loans in 3 weeks
• Closed a refinance in 15 days
Senior Vendor Coordinator – New Penn Financial LLC 09/10 – 12/12
• Conducted cost analysis of vendors in order to secure best pricing and minimize/ eliminate
vendor issues.
• Negotiated arrangements with vendors.
• Ordered and reviewed appraisals based on mortgage requirements and checked to see if the
reports were complaint with UCDP requirements.
• Manage the FHA, LP, DU, and Fannie Mae contracts and resolved technical issues.
• Consolidated invoice processing.
• Point of contact for managing service level agreements. Kept track of sensitive time data.
• Provided onsite training for new employees.
Amanda Smukler – Resume
Page 2
Accomplishments:
• Built working relationships with both vendors and co-workers from across the country
• Negotiated various arrangements with vendors at reduced rates.
• Created a manual along with guidelines on appraisal procedures for all field representatives.
• Worked closely with field representatives which allowed for timely closing of mortgage loans.
Buyer- SDI 02/07 to 01/10
• Conducted cost analysis of vendors in order to secure best pricing and minimize / eliminate
vendor issues.
• Monitored purchase orders to ensure that purchases are within terms of existing contracts.
• Worked closely with vendors to insure timely delivery at lowest cost.
• Trained site managers on purchasing procedures.
• Provided customer support on urgent and critical business needs.
• Worked with vendors to correct pricing errors between purchase orders and invoices.
• Knowledgeable in the purchase of HVAC, electrical motors, building materials, paint, filtration,
lawn care office product and power transmissions.
Accomplishments:
• Negotiated various arrangements with vendors at reduced rates. With best delivery terms.
• Acquired obscure and unique items for customers.
• Communicated daily with customers to locate, order, and expedite merchandise.
• Consistently exceeded short and long term quota goals.
Account Executive: Logo Design Guru 08/05 to 11/06
• Worked with customers to develop their logo, marketing material, and website.
• Negotiated with vendors to secure the best prices for projects that were not done internally
• Created and implemented new sales packages.
• Created and edited website and marketing materials
Accomplishments:
• Exceeded commissions and sales goals every month Increased profitability of logo, brochure,
and print services groups
• Created and implemented new packages that increased sales by 35% during a 2 month period
• Rehabilitated a department by creating a new operating procedure and sales package.
Internship program at Penn State- Marketing Intern-Boscov’s Department Store 05/04 to
08/04
• Managed credit promotion for the month of July and August
• Set up ads for the store alone with creating displays
• Worked with the electronics buyer to analyze trends and allocate merchandise between all the
stores
Education:
The Pennsylvania State University, University Park, Pa. 08/01 to 05/05
BS in Marketing – Smeal College of Business Administration
References are available upon request.
Contact this candidate