Customer Service Manager
Resume:
Carlos A. Hernandez
New York, NY
Cell Phone: 646-***-****
e-mail: **********@*****.***
Objective To obtain a position as an entry-level utilizing my knowledge and experience while offering an
opportunity for professional growth.
Experience 08/13 - Present MillerBuckfire New York, NY
Customer Service Associate
Check email for incoming print jobs (PIB), Presentation.
Make sure all equipment is checked for error codes and replenished with supplies.
Take care of all incoming mail and packages.
Velo, Tape, Spiral (GBC) and coil binding.
Process outgoing mail using the DM200L
Replace toner for all office printers.
High volume coping using Konica (bizhub pro c5500) and (bizhub pro 920).
Input all incoming job orders in the job tracking system.
05/10 - 08/13 On-Site Moving and Storage New York, NY
Customer Service Rep/Driver
Create job orders for pick ups.
Answer phones and direct to correct department.
Input all incoming and outgoing job orders .
Communicate with drivers to make sure job are according to schedule .
Determine efficient routes and drive safely.
Maintain records such as vehicle log, records of cargo or billing statement in accordance with
regulations
Skilled in direct customer service and sales delivery procedures.
10/08 - 05/10 Williams Lea New York, NY
Customer Service Lead
Responsible for high volume production using I-Pro system.
High volume coping using the Canon 105 image runner, Canon 6570, and Canon 4000 image
image runner.
Ensure the team provides outstanding service to client while building strong customer relationship.
Lead a team of 12.
Immediately resolve operational problems or issues.
Direct the team in processing high volume of incoming and outgoing mail and packages.
Lead the team in completing large numbers of reprographic requests.
Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
Handle sensitive and/or confidential documents.
Train new employees on policies and procedures.
Scanning hard documents and converting them into PDF or TIFF files by request.
Auxiliary service: Spiral (GBC), Vela, Tape and Coil binding.
Generating shipping labels online using FedEx, UPS world ship.
Responsible for taking inventory and ordering supplies.
Monitoring all incoming packages and mail using the arrival system.
Processed outgoing mail using the DM 800 series.
Collaborated with account manager to arrange bid and quotes.
In charge of all operations which range from equipment usage / maintenance and staff coordination
/ training.
07/07 - 10/08 Alliance Logistic New York, NY
Lead Driver
Class (D) driver with an excellent safety record: skilled in driving forklift and stackers.
Handle basic data entry and retrieval on computer system.
Skilled in direct customer service and sales delivery procedures.
Determine efficient routes and drive safely.
Responsible for prompt delivery shipments to key accounts in Texas, Delaware, CT and upstate
New York.
12/00 - 06/07 Pitney Bowes New York, NY
Customer Service Lead
Responsible for high volume production using I-Pro system, version 4.2.
High volume coping using the Canon 105 image runner, Canon 6570, and Canon 4000 image
image runner.
Scanning hard documents and converting them into PDF or TIFF files by request.
Auxiliary service: Spiral (GBC), Vela, Tape and Coil binding.
Generating shipping labels online using FedEx, UPS world ship.
Responsible for taking inventory and ordering supplies.
Monitoring all incoming packages and mail using the arrival system.
Processed outgoing mail using the DM 800 series.
Collaborated with account manager to arrange bid and quotes.
In charge of all operations which range from equipment usage / maintenance and staff coordination
/ training.
Education 08/91 - 12-91 Pius XII Youth & Family Services New York, NY
Equivalency Diploma (GED)
Skills
Fair knowledge of Microsoft word, Excel and Powerpoint.Experrienced with Adobe acrobat. I
pose strong organization skills and the aptitude to function within deadline while working
independently and as part of a team. Capable of learning new concepts.
Contact this candidate