Project Manager Customer Service
Resume:
Earl Erlendsson
***********@*******.***
HTTP://WWW.LINKEDIN.COM/PUB/EARL-ERLENDSSON/20/1B9/9B3
EDUCATION BACHELOR OF SCIENCE DEGREE IN PROFESSIONAL AERONAUTICS, EMBRY-RIDDLE
AERONAUTICAL UNIVERSITY
AREAS OF ABILITY TO WORK IN FAST-PACED, System Implementations
EXPERTISE MULTI-TASKING ENVIRONMENT Technical Aptitude
Creating technical documentation Exceptional Customer Service and
and project processes very strong interpersonal skills
Professional Trainer Testing and Compliance
Team Player Ability to convey technical
material clearly
Skills Outstanding presentation and Excellent written and oral
facilitation skills communication skills
Self-starter and quick learner Experience with the high profile
Motivated and dedicated clients, Department of Defense and
Detailed and results driven other Government Agencies
Proficient in MS PowerPoint, Working knowledge of computer
Excel, and Word hardware and software installs,
integration, and troubleshooting
Experience
Project Manager - CASSIDIAN COMMUNICATIONS CORPORATION Franklin, TN
Aug 2012 -
Present . Manage installation of Hosted/On-Site Notification
solutions and integration of client specific information
. Provide technical requirements, and internal coordination
for software options to clients
. Provide training sessions to new users and system
administrators
May 2010 - . Manage customer relations with new project installations
Jul 2012 . Proactive interaction with customer and interactive skills
of determining customers needs
. Provide guidance and advanced troubleshooting for field
technicians on site
. Maintained an on-time completion rate of 91% for installation
of Hosted Notification solutions
Performance Verification Testing (PVT) and Product Training
Specialist - SMITH&WESSON SECURITY SOLUTIONS Franklin, TN
Conducted Performance Verification Tests for proper operation and
Aug 1999 safety compliance on installed equipment (Active Vehicle Barriers,
-Feb 2010 Slide Gates, Electronic Security Systems, Overspeed Detection
Systems, Under Vehicle Inspection Systems, Access Control, and CCTV
Systems)
Prepared and wrote PVT's using specification sheets, engineering
drawings, Sequence of Operations, and US Army Corps of Engineers
standards
Provided training to leadership personnel and end-users on the
operation, and maintenance of Active Vehicle Barriers, both hydraulic
and electrical, control panels, maintenance panels, and hydraulic
power units
Conducted training in a classroom environment, train-the-trainer
sessions, and over the internet
Developed custom training curriculum and material specific to each
site
Developed and implemented standardized training programs
Developed and implemented standardized testing protocols
Software Trainer/Field Services Consultant - DIALOGIC COMMUNICATIONS
CORPORATION Franklin, TN
. Provided technical and specialized training for multiple
customers
. Provided Emergency Notification Consultation for clients
worldwide
. Defined Implementation strategies and system guidance
. Facilitated meetings for Emergency Communications Protocol
Development
. Technical site readiness and Emergency Notification Best
Practices Consultation
. Assisted in the certification and qualification of products
and services to customer-specific standards
. Mediated the resolution of non-compliance to standards
towards full software acceptance and functionality
. Evaluated technicians on-site regarding installation of
hardware and software, customer relations, and training ability
. Traveled extensively within the United States and abroad to
implement and/or oversee implementation of DCC products and services
. Assisted in the certification and qualification of products
and services to customer-specific standards
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