Customer Service Assistant
Resume:
Mechelle V Rayford
Brooklyn, NY 11213
********.*******@*****.***
Objective
To obtain a challenging position that will utilize my propensity to take initiative, organizational and communication
skills in facilitating the company’s productivity and growth.
Qualifications and Skills Summary
Advanced knowledge of Microsoft Office Suite, PC and MAC operating systems. Proficient with Social
Media Tools, HTML and Mastery of Database Management software. Ability to master new software and
database quickly and efficiently.
Maintain office systems; ability to multitask, provide administrative support, multiple phone lines, manage
calendars and scheduling of travel. Typing speed 60wpm. Account and cash management; pos system.
Provide exceptional customer service and decision making with professional and positive demeanor; liaison
with client groups of ten to over 3,000 participants.
Coordinate details and organize projects, annual events for promotion; produce documents for presentation,
reports and marketing.
Adheres to policies and practices of business operations; Handle sensitive and confidential material
Work History
Personal Assistant: July 2012-Present, Anna Piazza, Attorney, New York, NY
• Assist with personal and household errands, book appointments and schedule events, cook, research via web
and follow through on all assigned projects.
Production Assistant: August 2012-Present, Ashay Communications, Brooklyn, NY
• Worked closely with Executive Producer on marketing projects with job description as assigned on location
and set productions. Part of pre production, production and post production team; videographer, photographer,
edit footage using Final Cut Pro 7 and other tools, customer service, research for projects assigned, assist in
the creative process, developing new skill set.
Post Production Assistant: September 2011-September 2013, TV/Radio Department, Brooklyn College Brooklyn, NY
Supporting staff and students with program inquiries. Research and assisted on studio, live and location
projects for BA/MFA film students and Department. Production Assistant, lighting, script girl, scout, talent,
camera, teleprompter, switchboard. I was accountable for transferring and archiving of preserved commercial
reels from UMatic and Beta tape.
Well experienced with professional studio and set lighting. Adept with professional video camera series
Canon, Panasonic systems. Proficient in Final Cut Pro 7, Pro Tools 11, Celtx and Final Draft 8. Intermediate
in Adobe After Affects, Premier Pro CC.
Education
Brooklyn College, CUNY Brooklyn, NY
- Bachelor of Arts in Television and Radio. Minor in Marketing
G.P.A. 3.00 (June 2013)
New York City College of Technology, CUNY Brooklyn, NY
- A.A.S in Hospitality Management (June 2005)
*Reference available upon request.
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