Management Manager

Yen Pham

San Jose, CA *****,Tel: 408-***-****, ***.****.****@*****.***

SUM MARY

I focus on empowering my two globally distributed,

m ulti-disciplinary SCRUM teams whose products span

across mobile, web frontend, backend infrastructure, and

i nternal business tools. I have a proven track record for

continuously improving company culture, productivity,

and product quality across all organizational levels and

d isciplines. Finally, I’m a self-educated web developer

w ith a f lair for social collaboration tools

EXPER I ENCE

Software P roject Manager / Scrum Master

Fr ancisco, CA

• Led cultural change and trained 24 teams toward improved presentation

p rotocol/collaboration by repurposing and executing the company-wide demo

p resentations, reducing monthly meeting time by three hours for our globally

d istributed audience, including senior team, area product leads, engineering leads,

customer support, etc.

• Corroborated with engineering/QA directors to revamp our defect management

p rocess, resulting in more proactive ownership of features/defects, decreased

t riage/debugging t ime, and easier submission forms for non-technical workers

• Collaborated with senior UXD designers to increase design team productivity via a

t raining course for faster prototyping and implementing monthly team retrospectives,

leading to company-wide adoption of barebones mockups/prototyping and iterative

i mprovements better suited for our agile environment

• Filed and t r iaged 60+ defects within two months, including pricing calculation errors,

SDK crashes, login failures, photo organizer/video upload crash, Facebook photo

i mport infinite loops, various UI/performance issues, etc.

• Enforced team adherence to release cycle deadlines and guidelines ensuring proper

code check in, keeping features off on staging environments for increased stability,

and preventing revenue impacting bug patch errors

• Ran SCRUM meetings – Release/Sprint planning, daily scrum, SoS

retrospective

Ma rket Research Assistant – ASUS Computer I nternational, Fremont,

CA

• Performed and presented to senior management a weekly analysis of competitor retail

p ricing, product mix, ad share and retailer special offers to help direct retail strategy

• Provided advanced MS Excel t raining to peers on the use of pivot tables, named

r anges, auto-updating charts, vlookup/hlookup, indexes, matches, macros, conditional

formatting, etc.

• Designed, programmed, and maintained the retail division sales reports, using MS

Excel and MS Access

Vice P resident, I n te rnational Student Volunteers

College, Cupertino, CA

• Managed and directed 20+ volunteers to complete

p rojects ranging from ecological restoration, cooking

and serving food to over 250 homeless people,

babysitting, caring for elders, and administrative

work

• Facilitated collaboration between officers and club

members to plan, prepare, and execute the annual

charity dance, raising over $1000 to donate to the

Doctors Without Borders organization

E DUCAT IO N

• B.S. Business Management Information Systems,

San Jose State University, Spring 2011

SK I L LS

• Project Management: Certified Scrum Master, Agile, Waterfall, SDLC, Release Management

• Tools: Eclipse, TestFlight, Rally, SBM, MS Visual Studio/Project/Visio/Access/Excel, Adobe

Photoshop/Premiere

• Software Engineering: HTML5, CSS3, JavaScript, MS Access SQL

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