Customer Service High School

Terrance Williams

**** ********** **

Peyton, Colorado

80831

719-***-**** (Cell Phone)

*******************@*****.***

SUMMARY OF EXPERIENCE

. Self motivated and able to motivate others

. Interface with all ages and ethnic backgrounds

. Proven ability to work efficiently and effectively

. Successful in learning and comprehending new systems and methods

WORK HISTORY

2011 - 2012, Retail Manger, T&A Divine Apparels, Colorado Springs, Colorado

. Managing and motivating team to increase sales and ensure efficiency

. Resolving health and safety, legal and security

. Responding to customers complaints and comments;

. Using information technology to record sales figures, for data

analysis and forward

2011 - 2012, Package handler, FedEx Ground, Colorado Springs, Colorado

. Loading and unloading trucks

. Memorize zip codes, and address

. Keep a clean and safe work area

. Maintain a consistent level of performance

. Report any cargo discrepancies to my superior

. Required to follow policies and procedures regarding the handling and

stacking of the boxes to keep them and their content intact and

unharmed

2008 - 2009, Customer Service, Jackson Hewitt, Colorado Springs, Colorado

. Answered phones and set appointments

. Made outbound calls to Jackson Hewitt customer regarding our new

locations, which gave incentives to returning

. Properly and sufficiently filed paperwork in a timely manner

. Made sure work area was properly maintenance before leaving for the

opening of the next business day

2007 - 2008, Current, Seasonal Assembly Packager, Colorado Springs,

Colorado

. Verified and compared identifying information and counts, weights of

outgoing shipments against invoice orders and other records by

assuring how many items were to be placed in box by imputing data

information into computer before shipments of orders were sent out

. Examine outgoing shipments to ensure proper packing

. Improved order processing time that made sure all deadlines were meet

during rigid schedules for project completions

. Able to multitask in a loud and noisy environment

. Able to lift over 65lbs

. Maintained shipping and receiving area neat

. Performed duties assigned by Supervisor's and Management Team

2006 - 2007, YMCA, Child Care Attendant, Tampa, Florida

. Duties were to assure the safety of 35 kids or more while playing

outdoor activities

2006 - 2007, Tampa Bay Yacht Club, Server and light Janitorial Services,

Tampa, Florida

. Maintained cleanliness and sanitary conditions of equipment, utensils,

spaces and storerooms

. Ensured safe food handling

2005 - 2005, Pop Eyes Chicken, Cashier, Colorado Springs, Colorado

. Represented Company in a professional and business like manner

. Operated cash register

. Performed general cleaning duties for in house inspections

2004 - 2005, Simply Divine Hair Design, Inc, Customer Rep, Colorado

Springs, Colorado

. Handled and processed credit card and cash payments

. Presented, promoted and sold new hair care products

. Scheduled clients appointments

. Displayed hair care products

COMPUTER SKILLS

Power point, Microsoft word, and internet

EDUCATION

May 2007 received:

High School Diploma, Falcon High School, Peyton Colorado 80831

I certify that to the best of my knowledge and belief, all of the

information on and attached to this resume is true, correct and made in

good faith. I understand that false or fraudulent information may be

grounds for not hiring me or for firing me after I began work and may be

punishable by fine or imprisonment. I understand that any information I

give may be investigated.

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