Manager Sales

**** ******** ***. ********, ** *****

540-***-**** - ********@*******.***

ROBERT MART I N STEP H IS

OBJECTIVE

To obtain a position providing all levels of technology support including, but not limited to,

t roubleshooting the network, servers, printers, and performing configuration alterations to

t he network.

E DUCATION

2001-2006Salisbury University

Salisbury, MD

Bachelor’s of Fine Arts in Graphic Design

AWARDS and CERTIFICATES

• CompTIA A+ and Network+

• Certificate of Completion - SANS SEC401: Security Essentials Bootcamp Style

• Certificate of Completion - Webucator Int roduction to HTML Training

• Sales Manager of the month four t imes in fiscal year 2008

• 2nd Place Sales Manager of the Year out of a thir teen store district in fiscal year 2008

• President’s Art Award for Excellence in Visual Communication from Salisbury University

PROFESSIONAL EXPERIENCE

April 2011 – September 2013 SANS

Fredericksburg, VA

Software and Customer Support Specialist

• Executed daily customer facing (emails, phone messages)

• Edited minor HTML code/documents for proprietary online courses

• Trained in Audio/Video capturing via proprietary equipment at live conferences for online

course assets

• Managed smaller projects per delegation including shipment processing for students,

duplicating HD images for specific courses, and consolidating

i nactive/recalled products purchased by students

April 2007 - October 2009 Staples

Baltimore, MD

Sales and Technology Manager

• Supervised and maintained the technology department

• Managed all operational functions of the department including employees and

maintained current k nowledge on new technologies

SKILLS VIA WORK EXPERIENCE AND PROFESSIONAL STUDY

• Excellent verbal and writ ten communication

• Multi-Tasking and critical thinking skills (Troubleshooting using various hardware and

software diagnostic tools and methods)

• Organizational, planning, and time management skills (Backing up files, data t ransfers,

and system restores)

• Knowledgeable on general hardware, software, and networking systems (PC and MAC

environments, Adobe CS, Microsoft Office)

• General PC maintenance, repair, and installations

References Available Upon Request

Contact this candidate