Management Support

DANIEL LANE

Houston, Tx ************@*****.*** 832-***-****

OBJECTIVE

An IT professional is seeking a quality organization to utilize my proven hands on skills in administration, engineering, tier 1 &

2 support, and analysis of various technologies for medium to corporate enterprise environments.

TECHNICAL CERTIFICATIONS & SKILLS

CCDA

• Cisco Certified Design Associate

CWEA

• Certified WAN Enterprise Administrator

CCNA – Security

• Cisco Certified Network Associate – Security

CCNA

• Cisco Certified Network Associate

ESS

• Escalation Support Specialist

CRS

• Client Relations Specialist

TECHNICAL SKILLS DETAIL

Connectivity & Hardware: Exchange Servers, Blade Servers, Web Servers Ethernet, Fast Ethernet, WAN, LAN, TCP/IP,

RAID systems, Cisco ASA 5500.

Cisco Technologies: Cisco 3900, Cisco 2900, Cisco 1900, Cisco 800, Cisco Catalyst 6500, Cisco Catalyst 5500,

Cisco Catalyst 4900, Cisco Catalyst 4500, Cisco Catalyst 3000, Cisco Catalyst 3100, Cisco

Nexus 2000,

Network Technologies: CDP, Frame relay, PPP, Access Control List (ACL), Network Address Translation (NAT), Port

Address Translation (PAT), RIP, OSPF, EIGRP, BGP, VTP, SNMPv3, SMTP, ARP, TCP, UDP,

Static Routing, Stub Routing, VLAN,

Peripheral Technologies: AAA, IPS/IDS, TACACS+, RADIUS, SSH, VACL, PVLAN, Firewall, VPN, Tunneling, Cisco

ACS, Pix, VoIP, IP Phone, Catalyst,, QoS, PoE,, CUE, Port Security, MAC Address Filtering,

SIP,

Programming Languages: C++, C# Oracle Database, Perl, HTML, Java, SQL, PHP

Monitoring Tools: Wireshark, Openview, Solarwinds,

Enterprise Applications: Windows XP/2000/2003/7, Active Directory, Exchange 2003/2008, UNIX, Linux, Mac OSX, Emacs,

Microsoft Access.

SUMMARY OF PROFESSIONAL EXPERIENCE

PreCash, Inc. Escalation Support Tier 1 4/20/2010 5/16/2013

• Responsible for investigating, analyzing, and effectively resolving trouble tickets for PreCash, Inc. employees and

clientele throughout the continental United States.

• Primary activities included the administration, maintenance, support, and troubleshooting of various technologies and

applications along with escalation support, time/task coordination, documentation, scheduling as needed reports to

management, and following corporate policies and procedures.

• Secondary activities included 2nd level support for general systems administration and handling, as needed, technical

support and training of new technical professionals.

Comcast Corporation Field Service 1/7/2008 – 11/19/09

• Responsibilities included, but were not limited to, client support and relations, product administration, time and task

management, documentation, scheduling as needed reports to management, and make add moves/changes.

• Special accomplishments included developing and executing several programs and business solutions, which resulted in

increased company exposure and customer traffic.

EDUCATION

Certified WAN Engineering Program

LANWAN Professional

Bachelor of Science in Computer Science 8/23/2007 05/16/2013

Texas Southern University

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