Customer Service Representative

Erin Potts

*******@*****.*** • *** Thompson Ave Clairton, PA 15025• 412-***-**** 412-***-****

CUSTOMER SERVICE REPRESENTATIVE

Objectives

I am a customer service representative who maintains a high level of professionalism, patience and efficient

verbal and written communication skills. Motivated to minimize customer dissatisfaction and generate more

customer loyalty.

Education

McKeesport Senior High School

2010 High School Diploma

• 3 year Cosmetology Tech Program

Experience

USTA (United States Tennis Association)

West Mifflin, PA

USTA Customer Service Agent 05/2013 – 08/2013

Customer Service for USTA, mostly dealing with the memberships. Inbound Agent.

Booth Concepts Inc.

Verona, PA

Administrative Assistant 05/2012 – 12/2012

Fielding phone calls Inbound and Outbound, receiving and directing visitors, filing, faxing, and internet

research. Microsoft Word.

H&R Block

West Mifflin, PA

Tech Support and Customer Service Representative 12/2011 – 04/2012

Technical Support for the tax cut software discs, assisted customers with booking appointments with tax

professionals in local area and sales.

Erin Potts

• • •

References Available Upon Request

Skills

• Efficient Customer Solution

• Great work ethic

• Professionalism

• Communication

Contact this candidate