Customer Service Medical Assistant

305-***-****•*********@*****.***

Yajaira, Cruz

**** ** *** ******, *****, Fl, 33127•305-***-****•*********@*****.***

Yajaira, Cruz

Profile

Dynamic and enthusiastic graduate student with over six years of customer service experience, 3 years

experience in Medical Assistant. Seeking a position with in general business, criminal justice or medical office

environment. Bringing in the following experiences, skills and attributes.

Extensive experience working in general public, and medical office setting. Interface well with others at all

levels including patients, inmates, professionals, children and students. Caring and hard working with excellent

interpersonal communication, customer service and office support skills.

Experience

01/2013-05/2013

Spectrum Miami, Fl

Corrections Aid

Guarded certain areas of the facility and monitored inmate activity.

Maintain reports of inmate’s behavior, and files including visitors.

Used verbal and listening skills to determine potential inmate problems, such as suicide risk,

intoxication, drug usage, and assaultive behavior.

07/2008-11/2012

Dr. Enrique Diabetic Clinic Miami, Fl

Administrative Clerical

Prepared patients relation reports, handle scheduling appointments and tracking calendar events.

Organized and securely stored highly confidential patient’s documentation in file.

Prepared, clean and Assisted in the rooms. Helped patients with their clinical needs, such as

appointment setting and reminder, pharmacy and medications, insurance verification, and medical

paperwork

03/2005-07/2007

Publix Miami, Fl

Cashier

Greeted customers in person and by phone with professional courtesy.

Accepted customer payments and resolved account information.

Handled customer complaints with diplomacy and efficiency.

11/2001-04/2005

Wendy’s Miami, Fl

Cashier/Shift Manager

Cashier for one year, handle money transaction only.

Performing clerical and administrative duties to support general manager in recruitment, scheduling,

training and assigning responsibilities and tasks as appropriate.

Ensuring work place presents to standard safety, security and deadlines.

Managing inventorial control, cash control and handling costumer complaints.

305-***-****•*********@*****.***

Yajaira, Cruz

Education

02/2009- 06/2011

11/2011- present Brown Mackie College Miami, Fl

Medical Assistant Associates Degree, and Bachelor in Criminal Justice

OSHA standards/ TB/Infection control Biohazard waste 5.0 C.E hours.

Domestic Violence Seminar 2.0 C.E hours.

Alzheimer’s disease or related disorders.

Four- hour HIV/AIDS Seminar HRS/AIDS 104, OSHA/blood borne pathogens.

Volunteer Experience

P.A.L Jets City of Miami Police Department Community Relations

07/2013 Present (Football Volunteer)

Helping “team Moms” in every team with the football team.

Making sure Kids in every team are hydrated.

Helping the coaches with any concern for the team and the parents.

Downtown Miami Charter School

2006/Present (School Volunteer)

Help in the office with clerical work

Help teachers in class rooms

Assisted in fieldtrips

References: Available upon request

Contact this candidate