Customer Service Quality Assurance

Sharef H. Ali

*** *. ***** ** #**** Houston, TX *7073

Email: *******@***.*** Cell: 951-***-****

EDUCATION

University of California Riverside (UCR) Riverside, California

Bachelor, Business Management Information Systems Sep 2011-July 2013

• Business Baccalaureate, Management Information Systems (MIS)

• Minor in Economics

Boğaziçi University (BOUN) Istanbul, Turkey

• Studied abroad in Istanbul Turkey for fall 2012 as an exchange student for one semester Sep 2012- Jan 2013

• Won a UCEAP 50 Anniversary- Riverside Scholarship for the amount of $1000 with the program to study abroad.

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EXPERIENCE

United Airlines: ecommerce Quality Assurance internship Houston, Texas

• As an intern, I’m responsible for testing new systems installed on United’s air fleet Sep 2013-Present

such as Wi-Fi and live cable TV

• Reporting data to engineers on system’s operation and technical difficulties

• Data filing on corporate’s intranet

Pasha Market: Western Union Agent Riverside, California

May 2009- Aug 2012

• Maintained the Western Union services for money transfer transactions, payments, customer service, money orders,

check cashing and responsible for bank deposits

• Analyzed receipts and transactions to assist in targeted marketing

• Dealt with corporate, updated monthly transactions and invoices

A One Auto Center: Salesman Riverside, California

Jan 2008- Aug 2008

• Sold used automobiles, helped customers find suitable vehicles

• credit checks and also worked with finance managers and banks to get customers properly financed

• Online sales, updated the business system with sales, new lists and new data

SUMMARY OF QUALIFICATIONS:

• Programming skills in C++,Java, JavaScript, HTML, CSS and basic knowledge of SAP-Business Objects

• Fluently bilingual in both English and Arabic, conversational Spanish and Turkish as well

• Necessary technical skills for IS systems

• Understanding technology and the implications of new technology on organizations and management

• Strong skills with Microsoft Office

• Experience in sales

• Great customer service/relations skills

EXTRA CURRUCULARS:

Global Connection Partners: Jan 2013-Present

• Global Partner

• Through the UCEAP(UC Education Abroad Program) I volunteered to be paired with international students (extension

students) to help international students adapt to their new campus, assist in familiarizing around the city and benefit

from their study abroad

STUDENT UNITED WAY: May 2012-Present

• Coordinator

• As part of a nonprofit organization active on campus, I assist in organizing projects and activities around schedules of

members on and off campus at UCR. In addition I participated in held workshops for the local community

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