Customer Service Representative

**** ******* *******, ** *****

MOBILE:713-***-****

EMAIL: *********@*****.***

OBJECTIVE

To benefit an organization that can use an outgoing and articulate communicator who offers strong interpersonal skills and pays close attention to detail and is a reliable and enthusiastic learner.

EDUCATION

Barbara Jordan High School for Careers

EMPLOYMENT HISTORY

JL PROLER IRON AND STEEL COMPANY

Assistant Dispatcher, Houston, Texas

Scheduled drivers to pick up or deliver loads to customers, kept records and monitored daily logs for errors and violations

High organized and able to handle high amounts of stress

DOT Certification classes and familiar with the laws an regulations

Understands Truck Scales and Weights

Coordinate and manage the most efficient loads to remain cost effective for the company

Worked with Industrial containers,boxes, hoppers and material handling equipment’s customized to fit a company’s needs

METRO CSR AND DISPATCHER JUNE 2007- MARCH 2013

5 year experience with knowledge of computer and related software for dispatching system, radio systems, and vehicle location system to track the increasing number of disabled patron pick up per service day

Excellent written and oral skills and coordination with drivers, supervisors and maintenance personnel

Handles many data inputs at once to include data to make sound decisions on routing and re-routing patrons services

Establish and supports safety goals complying with the laws and regulations of Metro's organization.

Great telephone skills, including single and multi-lined telephone equipment with PBX switchboard

HEWLETT PACKARD- COMPUTER ASSEMBLER DEC 2006-JAN 2008

Assembled computers and electronic equipment

Loaded the proper pieces needed for specific computers

Communicated often to ensure the computer assembled provided the best product

Computer literate while producing a finished good

RLH STAFFING COMPANY- PACKAGE HANDLER MAY 2006-DEC 2006

Assembly lines, weighed and count packages

Used computer programs such as data entry, inventory tracking and spread sheet software

Good listening skills to comprehend and apply oral instructions along with reading comprehension skills

BANK OF AMERICA - TELLER AND TELEHONE BANKER AUG 2005-DEC 2006

Recorded transactions and preformed tasks quickly and accurately

Assisted callers with questions about their checking and savings accounts

Calculated daily transactions using computers, calculators and adding machines

Offered solutions to avoid negative impacts on accounts

Entered customers transactions into computers in order to record tractions and issue computer generated receipts.

CUSTOMER SERVICE REPRESENTATIVE -NCO GROUP JULY2004- JULY 2005

Employed CSR

Answered questions for Verizon Wireless customers and discussed rate plans

Trouble shooting equipment and phone issues, taking payments and other duties assigned consistently met quality standards going above and beyond

Provided prompt and friendly service to satisfy the customers’ needs

CVS PHARMACY-CASHIER MAY 2002-JUNE 2003

Established and maintained customer service relationships

Resolved customer complaints and answered phones

Skills in communication with the public

Knowledge of basic arithmetic

Skills in handling and counting cash all while maintaining a clean and orderly check out areas process merchandise returns and exchanges

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