Customer Service High School

**** ** **** ****** *** * ● Louisville, KY *****● 502-***-****● K *******@*****.***

K IARA BROWN

Objective

Focus on childcare particularly talented in the areas of customer service. Well organized

and dependable with excellent leadership skills. Committed to quality and service.

Skills and Accomplishments

Youth Mentor

Volunteer as a youth guidance counselor to help resolve youth personal problems every first and

third Sunday at Greater Saint Mark Baptist Church.

Customer Service

Consist recognition by management for providing superior customer service. Developed long

term relationships with customers which increased repeat business.

Other Skills and Accomplishments

• Excellent verbal Communication

• Relationship/Team building

• Self-Motivator

• Problem resolving

Professional Experience

March 2012 Current

YMCA of Greater Louisville

Louisville, KY

Maintain cleanliness of the classroom, sanitize furniture and toys. Enforce safety

procedures in classroom in accordance with facility polices and government regulations.

Designed lesson plans focused on age and level appropriate material. Successfully

improved student participation in classroom through integration of creative role-playing

exercises. Developed and taught lesson plans relevant children’s books, poems movies

and themes to promote student interest

December 2011 March 2012

UPS Louisville, KY

Loaded and unloaded boxes for shipment.

Properly utilized warehouse equipment and tools to increase productivity, efficiency and

safety. Responsible for careful handling of all merchandise to avoid damage. Packed

container and repacked damaged containers

J uly 2009 November 2011

YMCA of Greater Louisville

Louisville, KY

Maintain cleanliness of the classroom, sanitize furniture and toys. Enforce safety

procedures in classroom in accordance with facility polices and government regulations.

Designed lesson plans focused on age and level appropriate material. Successfully

improved student participation in classroom through integration of creative role-playing

exercises. Developed and taught lesson plans relevant children’s books, poems movies

and themes to promote student interest

A ugust 2008 June 2009

SITEL

Augusta, GA

Handled customer complaints. Created repeat business by developing long-term

relationships with regular customers.

Resolved customer complaints. Provide an elevated customer experience to generate a

loyal clientele. Provided customer service for an average of 60 calls per day answering

inquiries, solving problems, and providing new product information.

April 2005 July 2007

City of Douglasville

Douglasville, GA

Set-up and operated line for breakfast and lunch service. Enforce safety procedures in

accordance with facility policies and government regulation.Coordinated and monitored

daily activities. Coordinated and supervised youth on outings. Coordinated special

activities and maintained a problem solving, solution orientated attitude in all aspects of

work.

Education

Douglas County High School Douglasville GA

Graduate 2007

Degrees

AUGUST 2012 CURRENT

Indiana University Southeast

Louisville, KY

Working toward my B.S in Justice Administration with a 2.5 GPA

Professional and Community Memberships

• As a part of Sigma Gamma Rho Inc. We participate in different volunteer work

around the community such as, Operation Big Book Bag, Feeding the needy at

Bates Memorial Church and having women empowerment meeting on campus

• I currently hold a position as a Junior Youth Leader at Greater Saint Mark

Baptist Church. Recently I became the President of the Junior Usher Board.

Contact this candidate