Customer Service Security

Michael T. Salyer

***** ******* ****, **** #**, San Diego, CA. 92126 760-***-**** (

********@*****.***

SUMMARY OF QUALIFICATIONS

. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint,

Outlook, and Access)

. Experience with coordinating employee work schedules,

supervision and training

. Strong customer service and administrative skills; Excellent

written and verbal skills; Certified 66 WPM

. Knowledge of commercial building fire alarm and emergency

response alert systems

. Current Government Security Clearance

EDUCATION AND TRAINING

B.A., Organizational Management - Ashford University Clinton, IA (3.88

GPA, 2013)

A.A., Business Administration - Mira Costa College Oceanside, CA (3.23

GPA, 2010)

Certificates of Achievement in Accounting and Bookkeeping with Honors -

Mira Costa College, 2010

EMPLOYMENT HISTORY

Networkfleet, Inc. Verizon Telematics San Diego, CA 858-***-****

May 2013 - July 2013

GPS Installation Verification Coordinator (Data Entry)

. Tracked various customer multi-vehicle fleet accounts and maintained

inventory listings of GPS units installed.

. Managed order lists of installations on various customer fleet accounts.

. Performed remote access testing to verify successful installation of GPS

units and associated peripheral devices.

. Conducted quality control reporting on all installation discrepancies for

resolution and troubleshooting.

Universal Protection Services San Diego, CA 619-***-****

May 2011 - June 2012

Security Supervisor (Client: General Atomics)

. Managed a team of 12 security officers and maintained security logs,

manuals, and written reports.

. Planned weekly shift schedules and coordinated requests for time off and

over-time needs.

. Developed standard operating procedures for security department including

fire response procedures.

Guardsmark, LLC San Diego, CA 858-***-**** Jan

2006 - May 2011

Assistant Security Supervisor (Clients: Genentech, General Atomics, Four

Seasons Resort and Hilton Hotel)

. Assisted management with daily operational reporting of security staff

including training and scheduling.

. Assisted facilities department in routine custodial tasks, building

emergency alarm systems monitoring and troubleshooting, and other

emergency response events as necessary including egress evacuation.

Pinkerton Government Services, Inc. San Diego, CA 619-***-****

July 2002 - Aug 2005

Security Officer (Clients: SAIC, Titan, L3 Communications, Northrop

Grumman, and Raytheon)

. Observed and reported activities and incidents at assigned client sites,

providing security and safety.

. Made periodic tours to check for irregularities and to inspect protection

devices and fire control equipment.

United States Navy Coronado, CA 619-***-**** Feb

2000 - Feb 2005

Cryptologic Technician Communications Operator, Petty Officer 2nd Class

. Supervised a division of 20 Sailors maintaining all related logs,

records, files, and communications publications.

. Coordinated training evolutions for new personnel on all operational and

tactical assignments.

. Processed vital tactical and operational information for Department of

Defense units.

. Operated satellite communication systems with network servers, modems,

routers, and related COMSEC tools.

REFERENCES AVAILABLE UPON REQUEST

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