Customer Service High School

Krystal McCarter

*** ** ** **** *****: 903-***-****

Wills Point, Texas 75169 Cell: 903-***-****

**************@****.***

Career Overview

• Results-driven Customer Services Representative with proven ability to establish relations with clients.

• Dedicated Customer Service skills motivated to maintain customer satisfaction and contribute to company success.

• Motivated with over two years retail experience in a fast-paced environment.

• Hands-on, hardworkinq, hiqhly motivated, Multi-task-oriented, Orqanized, Reliable, and Performance Driven

Core Strengths

• Telephone inquiries • Critical thinking

• Customer service • Multi-task skills

• Invoice processing • Telephone Skills

• Credit card processing • Active listening

• Multi-line phone usage • Fast learner

• Strong organizational skills

• Creative problem solver

• Listening skills

• Excellent communication skills

• Strong client relations

• Enerqetic work attitude

Accomplishments

• Customer Follow-up

• Ensured that customers were satisfied with company products 'and services by doing purchase follow-up calls.

• Customer Service

• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

• Cashier

• Achieved highest number of new credit accounts opened within one-month period.

• Multi-tasking

• Cashiered with two cash registers at once in tandem to maximize customer flow.

• Telephone Service

• Professionally processed 80+ calls per day, providinq information and service to ensure customer satisfaction.

Work Experience

08/2010 - Current

eSA Appliances, eSA Paint, Head Cashier

Lowe's Forney, Texas

• Greeted customers entering the store to ascertain what each customer wanted or needed.

• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

• Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

• Computed accurate sales prices for purchase transactions.

• Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

• Assisted customers in person and via telephone.

• Trained new employees by providing knowledge of specific store tasks and policies.

• Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

• Processed daily invoices and billed renewed invoices to clients.

• Maintained cleanliness and presentation of stock room and production floor.

• Worked under strict deadlines and responded to service requests and ernercencv call-outs.

Cashier 07/2008 - 07/2010

Taco Mayo Quinlan, Texas

• Handling money

• Customer Service

• Greeted customers entering the store to ascertain what each customer wanted or needed.

• Cleaning as needed

• Cooked

Educational Background

High School Diploma: Ford High School - Basic 2009

Quinlan, Texas United States

• High school diploma

• GPA 3.0

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