Customer Service Medical

Gina Calabrese

*** ******** ***

Staten Island, NY 10305

Phone: 1-732-***-****

Email: **********@****.***

Objective

To secure a position that would utilize and expand my education and hands-on experience to strengthen a facility’s operations, that seeks and rewards results.

QUALIFICATIONS

• Initiate/manage cross-functional teams and multi-disciplinary projects

• Adaptability and ability to work under pressure

• Tolerant and flexible to diverse situations

• Exceptionally organized, goal-oriented and possess strong customer focus

• 2 years of Team Leadership experience

• Effective verbal and written communication skills

• Proficient at Microsoft Office XP, Microsoft Office 2007, Microsoft Office 2010, MS Word, MS Access, MS Excel,

Internet Explorer, Outlook, Outlook Express and PowerPoint

• 8 & 16 certified for security guard

• CPR certified

EDUCATION:

06/08 – 6/10 ASA Institute - The College for Excellence, New York, NY

Associate Degree in Medical Assisting

EXPERIENCE:

5/11-8/13 Vanguard Direct-Marketing Company, Maplewood, NJ

•

11/09 to 1/10 Dr. George Kofinas, Infertility Institute in New York Methodist Hospital, Brooklyn, NY

• Assisted 40+ patients per day, recorded vitals, urinalysis, prepare pap smears for M.D, prepared sonograms, scheduled follow- up appointments and blood drawing

• Inform patients of each procedure that is going to be performed.

• Educating patients with regards to their medications and procedures

06/09-10/09 Dr. Werner Medical Office, OBG-YN, Staten Island, NY

Medical Assistant (Intern Trainee)

• Assisted 40+ patients per day with pre- and post-examination protocol: measured and recorded vitals, urinalysis, prepared pap smears for M.D, prepared sonograms for M.D; took patients’ histories, scheduled follow-up appointments and updated records

• Explained and answered questions concerning medical equipment and clinical office procedures.

• Managed a 300+ medical records filing system. Provided updated medical charts and explained patients’ problems to the physician.

• Participated in physical examinations.

• Ensured adherence to all FDAC, CDC, and OSHA regulations

•

06/07- 05/09 Honda of Staten Island, Staten Island, NY

(Customer Service/Receptionist)

• Completes contract forms, prepares change of address records, and issues discontinuance orders, using computer.

• Solicits sale of new or additional utility services.

• Resolves billing or service complaints and refers grievances to designated departments for investigation.

VOLUNTEER WORK:

12/02-12/05 Volunteer work for the Susan G. Komen Breast Cancer Foundation

REFERENCES: Furnished upon request.

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