Business Analyst, Computer Science, IT Consulting, Agile, Scrum, Java

Wissam Misto

Chicago, IL *****

Email: ******.*****@*****.*** Cell: +1-405-***-****

Accomplished and motivated consultant with 4+ years of IT Consulting experience, known for a personable approach to clients and co-workers through outstanding people and organizational skills. Advised and trained internal and external clients, delivering solutions which improved business performance and helped managing risk. Seeking the next big career challenge to apply this expertise helping clients innovate and improve their businesses.

Education

MBA, 2012 - University of Central Oklahoma, USA

B.Sc. in Computer Science, 2006 - American University of Sharjah, UAE

Experience

Sr. Business Analyst / IT Consultant - Hertz Corporation, Oklahoma City USA (2012 – 2013)

• Analysed and translated business requirements for the development and enhancement of HLES and HIRS; Hertz’s Insurance Replacement systems.

• Developed Root Cause Analysis using old incident reports.

• Conducted brain storming sessions with the business users and stakeholders.

• Provided detailed process and workflow analysis and developed solutions enhancing process performance on average 400%, and improve overall departmental productivity.

• Assisted on management of critical calls to ensure resources are properly engaged.

• Assisted in setting project expectations, evaluating the impact of changes on the organization and conducted project related presentations.

Consultant / Team Lead - Technolous Integrated Solutions, Dubai UAE (2010 – 2011)

• Provided project leadership to a team of six developers and analysts for software development including: budget control, production timetable; status reporting and quality assurance.

• Proposed and assisted in selling a number of on-the-shelf products valued $8M to government and private agencies.

• Advised clients in the execution, performance, management and completion of complex software engineering solutions.

Business Analyst - Unilever, Dubai UAE (2008 – 2010)

• Administrated mission critical applications like SAWA(Sales Force Automation) and Omniflow(Business Process Management Solution)

• Managed thousands of records of discount rates, customers' credit balances, SKUs prices, promotions and market visit route plans to ensure consistent and up to date data for over 100 salesmen around Gulf.

• Coordinated in designing, implementing and supporting a number of KPIs to enhance the sales and generate revenues. One KPI (Perfect Store) helped identifying a benchmark for good retailers.

• Solicited the business requirements from business users in both Sales and Finance departments.

Additional Skills

Possess excellent communication, presentation and problem solving skills.

Computer: MS Project and Excel; SQL; JIRA; Agile/Scrum; JAVA; .NET; VBA; Photoshop

Language: Fluent in two languages

Personal: Vice President of the Computer Science Committee at the American University of Sharjah (2004-2006)

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