Customer Service Management

Ayanna Riviere

IFR Analyst at JP Morgan Chase

*********@*******.***

Summary

Experienced inspection/Quality Control Professional with Extensive Investigative/Audit Background. Proven

Managerial Experience. Administrative Support Experience. Proficient in Database Administration and

Maintenance.

Experience

IFR Analyst at jp

October 2011 - Present (2 years 1 month)

Audit files previously researched by research analyst, detect and correct errors, omissions and evaluate the

researchers.

Report findings for governmental review using foreclosure databases and financial systems and servicing

platforms.

Aviation Ordinanceman at US Navy Reserve

May 2008 - October 2011 (3 years 6 months)

Operate and handle aviation ordnance equipment. They are responsible for the maintenance of guns, bombs,

torpedoes, rockets, and missiles. Their duties include the stowing, issuing, and loading of munitions and small

arms.

Aviation Ordinanceman at US Navy

May 2004 - May 2008 (4 years 1 month)

Perform the assembly of bombs in large magazines below decks and are in charge of inventory of the

weapons on the flight deck whether they are loaded on aircraft or stored behind the island.

Skills & Expertise

Customer Service

Microsoft Office

Microsoft Excel

Microsoft Word

Banking

PowerPoint

Social Media

Project Management

Risk Management

Marketing Strategy

Photoshop

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Customer Satisfaction

Social Media Marketing

Data Analysis

Financial Services

Office Management

Office Administration

Front Office

Management

Business Analysis

Team Building

Time Management

Outlook

Training

Access

Leadership

Human Resources

Operations Management

Analysis

System Administration

Research

Process Improvement

Software Documentation

Budgets

Team Leadership

Supervisory Skills

Project Planning

Recruiting

Change Management

Teamwork

Call Centers

Education

Kaplan College-San Diego

Certified Nursing Assistant, Nursing Administration, 2009 - 2010

Embry-Riddle Aeronautical University

Earned credit towards Assiciate in Science, Computer and Information Sciences and Support

Services, 2004 - 2006

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Ayanna Riviere

IFR Analyst at JP Morgan Chase

*********@*******.***

Contact Ayanna on LinkedIn

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Contact this candidate