Customer Service Medical Assistant

Tanisha L. Jefferson

Po Box **** . Vallejo, CA **591 . 415-***-**** . ***********@*****.***

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Productive President and Chief Executive Officer of a non-profit

organization offering over 6 years of community service in many diverse

environments.

Self motivated with over thirteen years of customer service experience in

an administrative and public outreach setting. Proficient in problem

solving with the ability to adapt to new situations promptly. Effective

communicator using creativity, leadership and team work towards building

respective business partnerships and highly respected customer relations

support.

QUALIFICATIONS & SKILLS

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o 7 yrs. of Supervisory and training

o 20 yrs. Of Windows and Microsoft Office

o 13 yrs. of Customer Service Experience

o Reliable and Committed

o Strong Oral Communication

EXPERIENCE

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Owner

Elements of Fashion - Oakland, CA 2006- Present

o Design customize photo t-shirts, hoodies, cut up t-shirts & jeans,

fashion jewelry, banners, business cards, photo albums, party favors &

tutu's.

o Perform cashier duties such as count Money in cash drawer at the

beginning of shift to ensure amounts are correct and drawer had adequate

change.

o Establish or identify prices of goods & services. Compute and record

totals of transactions. Answering incoming calls for customer calls &

orders.

o Supervise and train new staff on merchandising, new customer orders,

stocking new product and other business procedures of the company.

President/ CEO 2008- Present

Thee Elements of Sisterhood Org. - Oakland, CA

o Retrieve daily inbound calls for Our Free Hygiene @ Heart Personal

Hygiene items giveaway.

o Prepare and distribute over 500 Free Hygiene Supplies bags thought-out

the year.

o Create, set and plan the business outline for community volunteering

events of the Organization.

o Promote and host Free youth workshops thought-out the community on the

importance of cleanliness thru good personal hygiene skills.

o Host Mentoring projects at the Boys and Girls club of Oakland-High

Street. towards empowering youth & good hygiene awareness.

o Prepare and serve a hot home cooked meal for Our Monthly Sunday Blessing

less fortunate feed.

Medical Assistant/ Phlebotomist 2007-2008

MediQuest / Kimco Staffing

California Pacific Medical Center - San Francisco, CA

o Performed pre-employment physicals using snellen eye chart, urine drug

screens, spirometry, audiogram and venipuncture task.

o Administered injections; Collect and prepare lab specimens.

o Prepared rooms and patients for physician examinations. Assist during

GYN

procedures and suture removals.

o Answered inbound calls for patient questions and lab reports. Made

reminder calls for patient appointments.

Business Services Representative 2007-2007

Select Remedy Staffing

Sutter Regional Medical Foundation - Fairfield, CA

o Scheduled and collect co payments for outpatient's physician

appointments.

o Obtain and verify patient's insurance authorization for specialty office

visits.

o Completed all office tasks in accordance with medical practice policies

including filing, organizing, and data entry in medical IDX computer

program.

Certified Medical Assistant 2006-2007

Phoenix Wellcare - Napa, CA

o Collect and record patients data, measure vital signs, administer

injections, phlebotomy, EKG's, physicals; assist physicians with

chelation therapy and hormonal surgical procedures.

o Answered multiple phone lines to assist with scheduling appointments,

prescriptions refills and conducted consultation regarding medications,

supplements and office procedures.

o Daily clean and sterilize instruments and exam rooms; Order test kits and

maintain patients' procedure log.

Operations Manager 2003-2006

TLC Construction - San Francisco, CA

o Administrative support to owner and director.

o Supervise and train labor staff on daily field projects.

o Manage and maintain company payroll, invoices and customer proposal.

o Participate in site duties which include painting, debris removal and

project clean-up.

EDUCATION

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Western Career College - San Leandro, CA

Licensed Vocational Nursing, 2005

Arriba Juntos - San Francisco, CA

Certified Nursing Assistant, Home Health Aide CPR Certified, 2003

Ida B. Wells High School - San Francisco, CA

3.63 GPA (graduated one year early)

High School Diploma, 1998

ACCOMPLISHMENTS

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o Ariel Outreach Recognition Certificate . 2012

* CPMC Star Card Recognition Award . 2007 & 2008

* Outstanding Leadership Award . 2007

* Employee Appreciation Award . 2006

* Certified Medical Assistant . 2005

* Gold Star Straight Attendance . 2004

* Class B Commercial License . 2003

* Certified Nursing Assistant . 2003

* #1 Dispatcher Award . 2002

* Strongest Leadership Award . 2001

* Good Service Award . 2001

* Fun, Fast, Friendly Service Award . 2000

* Most Spirited Worker Award . 1999

* BSU Member Award . 1998

* President Clinton Outstanding Leadership Award . 1998

* 1st. Place Outstanding Student of the Year . 1998

* Every Child Can Learn College Scholarship . 1998

* Mc Kesson College Scholarship . 1998

VOLUNTEER EXPERENCE

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. Ariel Outreach Mission Oakland, CA . 2010 - Present

. Bay Area Biker Outlaw & Association 2009 - Present

. Boys and Girls Club of Oakland High Street . 2009 - Present

. Thee Elements of Sisterhood Organization . 2008 - Present

. Haven of Peace, Stockton, CA . 2013

. Aspire Mentor Services Oakland, CA . 2010

. San Francisco Unified School District . 2009

. California Classy Ladies Fairfield, CA . 2008 - 2009

. Hospice by the Bay San Francisco, CA . 2006

. The Goodwill San Francisco, CA . 2005 - 2006

. Ira Jinkins Community Center Oakland, CA . 2004

. Richmond Art Center . 2003

. Boys and Girls Club of Oakland, CA . 2003

. Tobacco Free Project . 1997 - 1998

. Pettus Family Dinners Deliveries . 1997 - 1998

. Voter's Poll . 1997

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